Senior Project Manager (CRM Migration)

Detailed Description From Employer:

About CACI

From our headquarters in London, we're busy empowering organisations to make bold, strategic moves with the power of data and technology. Founded in 1975, our operations take place from multiple offices across the UK, Europe and India with over 1600 Full time employees and an annual turnover of £179m.

Our expertise spans industries, from retail and education to public sector and transport - delivering intelligent solutions that drive progress and create measurable impact. Whether it's business intelligence, customer marketing, cloud infrastructure, cybersecurity, critical national infrastructure or data management, our approach is never one-size-fits-all.

We don't just deliver solutions; we build for the tomorrow's world, all while fostering a culture that allows employees to be their authentic selves and succeed in their careers.

The role

We are currently looking to hire a Senior Project Manager to work with one of our key clients to undertaking a major CRM harmonisation initiative involving two large-scale platform migrations. The programme includes transitioning one CRM system from Adobe to SAP and another from Oracle to Salesforce. This work sits within a complex, multi-vendor environment and requires strong coordination between business stakeholders and IT delivery teams.

The Senior Project Manager will play a key role in driving delivery, managing cross-functional teams, and ensuring the successful execution of CRM and data migration workstreams. The role has elements of both Project Management and Business Analysis, though it is primarily PM-focused.

Key Responsibilities

• Lead the delivery of the identified work packages to time and scope as outlined in the project brief (subject to formal change control).
• Lead the detailed scoping of the work packages including acting as a Business Analyst to scope the requirements for the UK market in detail and ensure alignment across Business of the content including any required Compliance topic reviews.
• Responsible for defining the UK work package content, structure, timeline, interdependencies and IT requirements. Organizing and managing effectively so that the work packages can be successfully delivered. Working closely with the CRM ONE Project Manager
• Escalation point for all issues/risks and decision making in the day-to-day development and delivery of the specified work packages.
• Through motivating and guiding secure input into the project from all stakeholders as well as understanding their requirements so that an optimal project plan can be developed.
• Inspire and motivate stakeholders and teams to develop and accept solutions that support and meet the UK business requirements this includes the Munich project team, UK/IE business process owners, UK/IE employees, Channel owners, Retailers and Customers.

Core skills, knowledge and experience required

• Proven experience as a Senior Project Manager delivering large-scale technology or CRM migration programmes.
• Strong understanding of CRM platforms, ideally with exposure to Salesforce.
• Demonstrated ability to bridge business and IT, translating requirements and ensuring alignment across teams.
• Experience working in agile environments, including sprint planning, ceremonies, and iterative delivery.
• Proficiency with Jira and Confluence for project tracking and documentation.
• Excellent stakeholder management skills, with the ability to influence and communicate at all levels.
• Strong organisational and planning capabilities, with a track record of delivering complex
• projects on time.

Highly Desirable

• Background working in multi-vendor or enterprise-scale environments.
• Ability to operate in hybrid PM/BA roles when required.
• Experience in CRM consolidation or harmonisation programmes.

Expected behaviours

We have a structured performance management framework which measures continual attainment against key personal behaviours. We believe this is an important part of our success and culture. Joining as a team member we expect you to act as a role model and exemplar against these behaviours which are to be:

• Proactive
• Adaptable
• Flexible
• A team player
• Reliable

Flexibility

The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process.

Equal opportunities

CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favorably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination.

As a Disability Confident employer, we will:

• Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team to discuss individual requirements further).
• Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview.

Our people are unique, and we encourage, and support them, to be confident in contributing to our inclusion journey.