Senior Project Manager (CRM / Housing)

Senior Project Manager (CRM / Housing)

Posted 3 days ago by Hays

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Negotiable
Outside
Hybrid
North West
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Business Continuity Business Continuity Planning Constituent Relationship Management Customer Relationship Management (CRM) Software Data Migration Data Security End-User Training And Support External Auditing Functional Testing Management Management Systems Project Assurance Project Management Risk Management SIPOC Process Stakeholder Engagement Stakeholder Management Systems Architecture

Summary: The Senior Project Manager (CRM) role involves overseeing a critical programme nearing completion, focusing on risk management and stakeholder engagement. The position requires leading cross-functional teams and ensuring successful delivery of large-scale system implementations, particularly in CRM or housing management. The role is hybrid, requiring presence in the North West one day a week, and is set for a duration of six months. The project is expected to go live in mid-October 2026, with ongoing development planned thereafter.

Key Responsibilities:

  • Rapidly develop a high level understanding of the programme to add value to the core delivery team, with a strong focus on identifying, managing, and mitigating key project risks.
  • Build effective working relationships with steering group and senior stakeholders to proactively surface and resolve concerns.
  • Provide clear, concise assurance to the Project Board on delivery status, decisions, and risk impacts, enabling timely and informed action.
  • Prepare and deliver Steering Group and Project Board reports that provide clarity, assurance, and oversight of progress.

Key Skills:

  • Ability to lead cross-functional teams, fostering a culture of accountability and collaboration.
  • Skilled in engaging senior leadership, operational teams, and external partners, translating complex technical concepts for non-technical stakeholders.
  • Proven experience in leading large-scale system implementations, particularly in ERP, CRM, or housing management systems.
  • Deep understanding of system architecture, integration points, and data migration challenges.
  • Expertise in managing third-party vendors, including negotiating SLAs and ensuring contractual compliance.

Salary (Rate): £600 daily

City: North West

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: Senior

Industry: IT

Detailed Description From Employer:

Currently looking for a Senior Project Manager to support a Programme in the final stages of build, development and is due to be completed in early May 2026.

The project is approx. 62% complete. Functional testing by the business is underway, with phases of E2E testing, cut over & business continuity planning and testing and end user training due to take place in summer. With a Go Live date scheduled for mid-October 2026. Following the launch there will be a period of hyper care and then a roadmap of development for delivery.

Key deliverables for role

  • Rapidly develop a high level understanding of the programme to add value to the core delivery team, with a strong focus on identifying, managing, and mitigating key project risks.
  • Build effective working relationships with steering group and senior stakeholders to proactively surface and resolve concerns.
  • Provide clear, concise assurance to the Project Board on delivery status, decisions, and risk impacts, enabling timely and informed action.
  • Working alongside the suppliers, the Senior Project Manager prepares and delivers Steering Group and Project Board reports that provide the right level of clarity, assurance and oversight of progress.

Key experience for the role

  • Demonstrates the ability to lead cross-functional teams, including internal staff and external consultants. Fosters a culture of accountability and collaboration, driving team performance and cohesion in dynamic project environments.
  • Skilled in engaging senior leadership, operational teams, and external partners. Able to translate complex technical concepts into clear business language for non-technical stakeholders, facilitating informed decision-making and project assurance.
  • Proven experience in leading large-scale system implementations, with a track record of delivering complex IT programs—especially those involving ERP, CRM, or housing management systems. Ability to navigate multifaceted project environments and drive successful outcomes.
  • Deep understanding of system architecture, integration points, and data migration challenges. Skilled in critically evaluating supplier technical solutions to ensure they align with organisational goals. Applies comprehensive knowledge of regulations (e.g., GDPR, data security standards) to guarantee compliance and audit readiness throughout system implementations.
  • Expertise in managing third-party vendors, including negotiating service-level agreements (SLAs), monitoring performance, and ensuring contractual compliance. Builds collaborative relationships while maintaining accountability, ensuring that supplier contributions support project objectives and timelines.
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