Senior Programme Manager - Salesforce

Senior Programme Manager - Salesforce

Posted 2 weeks ago by TalentHawk

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£95,000 Per year
Undetermined
Undetermined
Portsmouth, England, United Kingdom
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Billing Cloud Computing Cloud Technology Constituent Relationship Management Customer Relationship Management (CRM) Software Digital Transformation Financial Controls Management Portfolio Management Risk Management Salesforce Stakeholder Engagement Stakeholder Management Strategic Alignment Strategic Leadership Transparency (Human-Computer Interaction)

Summary: The Senior Programme Manager - Salesforce role involves overseeing a significant Salesforce transformation programme within the utilities sector, focusing on aligning business and technology goals. The position requires strategic leadership in managing delivery, stakeholder engagement, and governance throughout the programme. Candidates must demonstrate experience in leading large-scale Salesforce initiatives and managing complex transformations. This role offers a long-term career pathway with potential promotion opportunities and a competitive compensation package.

Key Responsibilities:

  • Lead delivery of a multi-year Salesforce programme, ensuring successful implementation of CRM, service, and customer engagement capabilities.
  • Partner with senior stakeholders across business and IT, providing strategic alignment, governance, and transparency to executive steering groups.
  • Own programme planning, risk management, budgetary control, and overall delivery assurance.
  • Oversee integration of Salesforce with legacy platforms and enterprise applications.
  • Manage vendor and systems integrator relationships, ensuring accountability and high-quality delivery.
  • Drive business change, stakeholder engagement, and communications to support adoption across the organisation.
  • Build and coach high-performing teams across delivery, business change, and IT functions.
  • Ensure strong governance frameworks and controls are embedded throughout the programme.

Key Skills:

  • Demonstrated success leading large-scale Salesforce transformation programmes (Sales, Service, Experience Cloud, or equivalent modules).
  • Strong track record in senior programme management, delivery leadership, or portfolio management.
  • Proven ability to engage and influence C-level and board-level stakeholders.
  • Significant experience managing multi-year transformation programmes with complex business and cultural change.
  • Deep understanding of programme governance, financial control, and risk management.
  • Experience working with systems integrators and Salesforce delivery partners.
  • Strong leadership, decision-making, and communication skills.

Salary (Rate): £95,000 yearly

City: Portsmouth

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

About the Role

We are seeking experienced Senior Programme Managers / Delivery Leads to oversee a major Salesforce transformation programme within the utilities sector. These roles are positioned at a strategic level , ensuring alignment of business and technology goals across the enterprise.

Key Responsibilities

  • Lead delivery of a multi-year Salesforce programme, ensuring successful implementation of CRM, service, and customer engagement capabilities.
  • Partner with senior stakeholders across business and IT, providing strategic alignment, governance, and transparency to executive steering groups.
  • Own programme planning, risk management, budgetary control, and overall delivery assurance.
  • Oversee integration of Salesforce with legacy platforms and enterprise applications.
  • Manage vendor and systems integrator relationships, ensuring accountability and high-quality delivery.
  • Drive business change, stakeholder engagement, and communications to support adoption across the organisation.
  • Build and coach high-performing teams across delivery, business change, and IT functions.
  • Ensure strong governance frameworks and controls are embedded throughout the programme.

Skills & Experience Required

  • Demonstrated success leading large-scale Salesforce transformation programmes (Sales, Service, Experience Cloud, or equivalent modules).
  • Strong track record in senior programme management, delivery leadership, or portfolio management .
  • Proven ability to engage and influence C-level and board-level stakeholders .
  • Significant experience managing multi-year transformation programmes with complex business and cultural change.
  • Deep understanding of programme governance, financial control, and risk management.
  • Experience working with systems integrators and Salesforce delivery partners .
  • Strong leadership, decision-making, and communication skills.

Desirable

  • Experience in the utilities, energy, or regulated sectors .
  • Knowledge of customer engagement models, service transformation, or regulatory compliance in utilities.
  • Background in digital transformation beyond CRM (e.g., customer portals, billing integration, analytics).

What’s on Offer

  • Strategic role shaping a flagship Salesforce transformation programme.
  • Long-term career pathway with potential promotion to Director of IT Change in 2027.
  • Competitive package and long-term engagement.
  • FTC - 2 Years
  • Up to £95k + Benefits + Bonus
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