Senior Program Specialist

Key Responsibilities

• Advise internal stakeholders on extended workforce policies, processes, and operational matters.
• Independently investigate and resolve complex operational issues, escalating when appropriate.
• Partner with managed service providers and suppliers to improve service quality, compliance, and operational outcomes.
• Manage program administration, governance controls, due diligence activities, and documentation.
• Develop clear and effective communications for stakeholders, service providers, and suppliers.
• Support regional projects, process improvements, audits, workforce transitions, and technology implementations.
• Analyze operational data and prepare reports on workforce performance, compliance, risks, and program effectiveness.
• Leverage AI, automation, and digital tools to improve efficiency, accuracy, and overall ways of working.

Requirements

• 10+ years of experience in contingent workforce management, HR operations, vendor management, program operations, or a related field.
• Experience supporting transformation initiatives, process improvement, or change management programs.
• Proven ability to work independently, manage competing priorities, and deliver results with minimal supervision.
• Strong stakeholder management and problem-solving skills, with experience advising business leaders on operational matters.
• Experience working with managed service providers (MSPs), staffing suppliers, vendor management systems (VMS), or HR systems.
• Strong program coordination capabilities, including ownership of timelines, documentation, governance, and cross-functional collaboration.
• Ability to analyze operational data and translate findings into actionable recommendations.
• Experience supporting regional or multi-country workforce programs, including supplier governance, compliance, and due diligence activities.
• Familiarity with AI tools, automation solutions, or emerging technologies that enhance operational effectiveness.

Why Apply?

You will have the opportunity to take meaningful ownership within a regional program, work directly with diverse stakeholders, and influence how contingent workforce operations transform.

Rather than simply maintaining existing processes, you will be encouraged to challenge inefficient ways of working, experiment with technology, and turn your ideas into practical improvements.

If you're passionate about leveraging technology and AI to transform workforce operations and deliver meaningful business impact, we'd love to hear from you.