Senior Product Manager (Digital Adoption) - 6-Month Contract - Windsor
Posted Today by Hamilton Barnes
£550 Per day
Inside
Hybrid
Windsor, UK
Summary: The Senior Product Manager (Digital Adoption) role is a 6-month hybrid contract based in Windsor, focusing on enhancing customer adoption of digital self-serve channels. The position involves leading the strategy and execution to transition customer engagement from traditional telephony to digital-first experiences for a major consumer-facing business. The role requires extensive experience in product management and a proven track record in developing digital adoption strategies. The successful candidate will work cross-functionally to drive initiatives that improve customer experience and reduce reliance on telephony support.
Key Responsibilities:
- Define and own a clear digital adoption strategy and roadmap, including milestones, success metrics, and KPIs such as containment and adoption rates
- Own end-to-end delivery of digital adoption initiatives, translating strategy into actionable product features, customer journeys, design interventions, and communication plans
- Lead channel shift initiatives to reduce customer reliance on telephony and increase uptake of digital self-serve options
- Work cross-functionally with Product, Design, Engineering, Marketing, and AI teams to drive coordinated delivery and improved customer experience
- Monitor and continuously optimise adoption performance through data analytics and reporting
- Manage senior stakeholder relationships and influence strategic decision-making across multiple functions
Key Skills:
- 10+ years of Product Management experience - essential
- Proven track record developing and executing digital adoption strategies to increase self-service channel usage
- Experience defining adoption roadmaps, KPIs, containment measures, and success metrics for digital platforms
- Strong cross-functional collaboration skills across Product, Engineering, Design, Marketing, and AI teams
- Experience driving channel shift programmes and reducing dependency on telephony support
Salary (Rate): £550 per day
City: Windsor
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Senior
Industry: IT
Senior Product Manager (Digital Adoption) - 6-Month Contract - Windsor
Contracting role based in Windsor (Hybrid, 1 day in office per week) for a 6-month engagement. You will lead the strategy and execution to drive customer adoption of digital self-serve channels, shifting engagement away from traditional telephony towards digital-first experiences for a major consumer-facing business.
Your responsibilities:
- Define and own a clear digital adoption strategy and roadmap, including milestones, success metrics, and KPIs such as containment and adoption rates
- Own end-to-end delivery of digital adoption initiatives, translating strategy into actionable product features, customer journeys, design interventions, and communication plans
- Lead channel shift initiatives to reduce customer reliance on telephony and increase uptake of digital self-serve options
- Work cross-functionally with Product, Design, Engineering, Marketing, and AI teams to drive coordinated delivery and improved customer experience
- Monitor and continuously optimise adoption performance through data analytics and reporting
- Manage senior stakeholder relationships and influence strategic decision-making across multiple functions
Essential skills/knowledge/experience:
- 10+ years of Product Management experience - essential
- Proven track record developing and executing digital adoption strategies to increase self-service channel usage
- Experience defining adoption roadmaps, KPIs, containment measures, and success metrics for digital platforms
- Strong cross-functional collaboration skills across Product, Engineering, Design, Marketing, and AI teams
- Experience driving channel shift programmes and reducing dependency on telephony support
The Offer
- Day Rate: £550/day (inside IR35)
- Length: 6 months (Extenstion Potential)
- Mode: Windsor(1 day PW
- Start: ASAP
