Senior Performance Data Analyst - Fixed Term Contract (18 months)

If you possess strong data analysis skills, Power BI experience and the proven ability to identify performance trends and insights, this role will enable you to make a difference for millions of social housing tenants. The Housing Ombudsman Service provides independent, impartial and fair dispute resolution for nearly 5 million households in England. As a Senior Performance Data Analyst, you will be part of the Performance and Business Information Team whose purpose is improving the Housing Ombudsman’s data capabilities through the implementation of innovative customer-centric reporting and forecasting solutions building a data-driven culture.

Key responsibilities include:

• Carrying out advanced analysis of datasets for a range of business purposes;
• Identifying trends and making recommendations by evaluating the success of business’s initiatives through analysis;
• Generating and sharing forecasting insights through exploratory data analysis for casework projections;
• Developing and managing data collection systems, automating repeatable and quality assured report/dashboards;
• Conducting requirement analysis, translating business priorities into intuitive reports/dashboards for data insights to support business needs.

Essential requirements for the role include:

• Extensive Power BI experience, including data modelling, Power Query and DAX.
• Experience of gathering requirements, implementing data flows and building a comprehensive data platform.
• Ability to identify and share performance trends, opportunities and issues, providing the business with greater visibility and valuable insights.
• In addition to your technical, problem-solving and critical-thinking skills, your ability to build strong relationships with technical and non-technical colleagues alike will be key.

As well as the salary stated, we also offer a range of other benefits including a commitment to a healthy work / life balance. For further details, please click apply and download the information pack. It’s an exciting time to join us and to contribute your skills to making a difference for millions of households.

CLOSING DATE: 23.59 on Friday 13th June 2025

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). We will close this campaign if / when we receive 120 applications. We therefore strongly recommend applying as soon as possible. We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.