Senior Pension Administrator

Summary: The Senior Pension Administrator role involves managing complex pension calculations and queries, ensuring high-quality service delivery while mentoring junior colleagues. The position requires expertise in pension legislation and administration processes, with a focus on accuracy and efficiency. The role is primarily remote with occasional office visits and is contracted for six months with potential for extension.

Key Responsibilities:

• Accurately process and manage complex pensions calculations and queries across various pension processes.
• Check and monitor work completed by junior colleagues, providing feedback and guidance.
• Act as a point of escalation for technical issues, non-standard cases, and member complaints.
• Utilize knowledge of pension legislation and company procedures to ensure high-quality work.
• Support the Team Leader in achieving service level agreements and performance standards.
• Coach, support, and mentor junior colleagues to enhance team development.
• Identify areas for service improvement and implement process enhancements.
• Assist in complex and project-based work as required.

Key Skills:

• Previous experience in occupational pension administration (DB and/or DC).
• Knowledge of Pensions Legislation and Regulations.
• Experience with manual calculations for various administration processes.
• High attention to detail and ability to follow procedural documentation.
• Ability to manage high volumes of work with accuracy.
• Excellent organizational and time management skills.
• Strong interpersonal skills, including written and verbal communication.
• Proficiency in Microsoft Excel and Word.
• Experience in coaching and supporting less experienced colleagues.
• Experience working in a hybrid/multi-site team is advantageous.

Salary (Rate): £350

City: Redhill

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other