Senior Pension Administrator
Posted 5 days ago by Aptia Group
Negotiable
Undetermined
Hybrid
Glasgow, Scotland, United Kingdom
Summary: The Senior Pensions Administrator role at Aptia involves performing complex pension calculations and supporting client relationships through effective communication and process improvement. This position requires collaboration within a team environment and includes responsibilities such as peer reviewing tasks and coaching junior colleagues. The role is based in Glasgow with a hybrid working arrangement, requiring two days a week in the office. It is a six-month contract position focused on delivering high-quality pension administration services.
Key Responsibilities:
- Communicating with clients and scheme members on complex queries via letter, email, and telephone.
- Understanding scheme details and ensuring activities are processed in line with scheme rules.
- Performing complex pensions calculations and answering enquiries using both automated and non-automated processes.
- Supporting team members through checking activities and using MI reporting to monitor progress.
- Handling errors, omissions, and complaints according to agreed procedures and timelines.
- Monitoring project income and collaborating with management to ensure client projects are delivered on plan and budget.
- Identifying opportunities for additional revenue within the client group.
- Staying updated on technical developments, procedural, and legislative changes.
Key Skills:
- Experience liaising with clients and trustees.
- Ability to perform and peer review complex pension calculations accurately.
- Strong knowledge of member calculation processes, scheme types, and governing legislation.
- In-depth knowledge of UK pensions legislation.
- Experience with manual calculations.
- Good communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Able to analyze and improve processes.
- Desirable: Relevant professional qualification (e.g. PMI).
Salary (Rate): undetermined
City: Glasgow
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Senior Pensions Administrator
Location: Glasgow- 2 days a week in the office
Hours of Work: 35
6 month contract initially
About Aptia
Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Role Summary:
To perform complex pension calculations to a high standard in a team environment. This role supports client relationships in terms of budgeting and process improvement and will also peer review complex tasks and coach junior colleagues in this area.
Main Responsibilities:
- Communicating with clients and scheme members on complex queries when required via letter, email, and telephone.
- Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
- Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
- Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
- Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
- Monitoring project income and work with your Manager to ensure client projects are delivered on plan and to budget.
- Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
- Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.
Required Experience and Technical Knowledge:
- Experience liaising with clients and trustees.
- Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.
- Strong knowledge of member calculation processes, scheme knowledge, scheme types and governing legislation issues.
- In-depth knowledge of UK pensions legislation.
- Manual Calculations experience
Required Skills and Behaviors:
- Good communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Able to analyse and improve processes.
Desirable:
- Relevant professional qualification (e.g. PMI).