Senior Payroll Advisor

Role Title - Senior Payroll Advisor

Department - People Team

Reports To - Payroll Manager

Contract Type - Full-Time, Fixed Term 9 months

Working Arrangements/Pattern - Hybrid Working

Working Location - FatFace HQ, Havant, PO9 1QJ

Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement: Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. We are proud to have featured in the Sunday Times top 10 best places to work 2025 and best places to work for women 2025. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.

Role Summary

The role of Senior Payroll Advisor is to support the Payroll Manager in maintaining all relevant payroll information so that our third-party providers can pay all employees correctly and at the right time. Provide proactive support to the wider People Team with a specific focus on data transfer/integrity and continued systems improvements.

Role Responsibilities

• Initial run and checking of monthly UK, ROI and Channel Island payrolls – approx. 1400 hourly and 700 salaried employees
• Liaising with external payroll bureaus to complete payrolls
• Answer payroll queries from employees
• Own expenses processes
• Liaise with all departments within the People Team to ensure data is transferred and processed in correct timescales and accurately.
• Own the maternity and paternity process
• Ensuring payrolls are posted and reconciled in the Finance Systems
• Align self to companies social and environmental mission and champion any actions that you can directly impact at all times’

Skills and Experience

• Minimum of 2 years payroll experience
• Knowledge of Access PeopleXD is an advantage
• Administrative skills - proficient in office package.
• Able to manage data from a variety of sources, audit and maintain accurate records.
• A concern for quality and delivering services to a high standard.
• Ability to multi-task, and meet deadlines.
• Ability to work on own initiative.
• Excellent oral and written communications skills

Role Competencies

• Attention to Detail – consistently delivers accurate work with a focus on quality and compliance.
• Analytical Thinking – able to interpret data, identify discrepancies, and resolve issues quickly.
• Communication – clear and professional when explaining payroll matters to colleagues at all levels.
• Collaboration – works effectively with the People Team, Finance, and external providers to achieve shared goals.
• Organisation & Prioritisation – manages multiple deadlines and adapts to changing priorities.
• Problem Solving – takes initiative to investigate and resolve payroll queries efficiently.
• Confidentiality & Integrity – handles sensitive data responsibly and with discretion.
• Adaptability – open to new systems, processes, and continuous improvement.

Key Contacts and Relationships:

• Payroll Manager – day-to-day reporting and escalation
• External payroll bureaus – ensuring accurate and timely payroll delivery
• People Team colleagues – providing payroll data, advice, and support
• Finance Team – payroll reconciliation and posting
• Store Managers and Retail Leaders – supporting on payroll queries
• Colleagues across the business – handling payroll and expenses enquiries

Accountable for Resources:

• Responsible for accurate processing of payroll data for c.2,100 colleagues across the UK, ROI, and Channel Islands
• Ownership of payroll-related records, expenses processes, and statutory leave payments (maternity, paternity, etc.)
• Accountable for ensuring payroll systems and data are accurate, secure, and compliant with company and legal standards

FatFace Benefits:

• Financial & Protection Benefits
• Sick pay allowances
• Critical Illness Income protection/ Death in service (for salaried colleagues)
• Pension scheme – with net deduction and salary sacrifice options
• Dental insurance (colleague funded)
• Discounts & Perks
• 60% off FatFace products
• 25% discount at Next stores (across full price products)
• O2 phone discount
• Discounted gym membership
• Cycle to Work scheme (for salaried colleagues)
• EV vehicle scheme (for salaried colleagues)
• Perkbox – our online platform offering:
• Day-one access
• Exclusive brand discounts
• Wellbeing content
• Home workouts and more
• Health & Wellbeing
• Specsavers eye care scheme
• Eye tests and contributions to glasses
• Free period products
• EAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles Support
• Learning & Development
• THRIVE – our learning management system:
• Day-one access
• 1,000s of learning resources
• Time Off & Leave
• 25 days holiday plus bank holidays
• Sabbatical leave (in line with service)
• Enhanced family-friendly policies – including enhanced maternity leave
• Flexible Working Opportunities – flexible working requests can be made from day one of employment and are considered on an individual basis.
• Additional Perks
• Refer a Friend scheme

We are committed to building a diverse and inclusive team. If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply — you might be just the right fit.