Senior Network & Infrastructure Engineer - £500 per day (Outside of IR35)

Key Accountabilities

Infrastructure Operations & Support

Cloud & Microsoft Platform Administration

Networking & Connectivity

Projects

Service Management & Governance

Technical Knowledge & Experience

Infrastructure Operations & Support

• Provide senior-level 2nd line support, including investigation, troubleshooting, and resolution of infrastructure and network incidents across multi-site environments.
• Proactively monitor, maintain, and optimise infrastructure performance through health checks, patching, and continuous improvement activities.
• Support and maintain enterprise infrastructure platforms, including:
• Microsoft Azure and Microsoft 365
• Entra ID (Azure AD)
• Networking, switching, Firewalls, DNS/DHCP
• Wi-Fi
• Remote access technologies (ZCC, Global Protect)
• Ensure infrastructure availability, reliability, and performance across cinema and office environments.
• Identify and remediate potential issues proactively before business impact occurs.
• Participate in major incident response, including technical troubleshooting and escalation support.

Cloud & Microsoft Platform Administration

• Administer and support Microsoft Azure services and cloud-hosted infrastructure.
• Support Microsoft 365 services, including but not limited to:
• Exchange Online
• Teams
• SharePoint Online
• Intune
• OneDrive
• Microsoft Defender
• Manage identity and access processes within Entra ID.
• Contribute to cloud governance, security hardening, and compliance initiatives.
• Collaborate with Group Security and Shared Services teams to implement best practices across cloud and endpoint environments.

Networking & Connectivity

• Cisco & HP switched
• Provide senior-level support for enterprise networking across multi-site environments.
• Support and troubleshoot LAN, WAN, Wi-Fi, DNS, and secure access services.
• Support Zscaler SASE environments and associated network security controls.
• Work collaboratively with third-party network and telecom providers.
• Assist with network upgrades, refreshes, and optimisation initiatives.

Projects

• Support infrastructure and cloud transformation initiatives across UK&I and the wider group.
• Contribute technical expertise to deployment, migration, and integration projects.
• Drive standardisation of infrastructure services and operational processes across territories.
• Support implementation of new tools, monitoring platforms, and automation capabilities.
• Participate in testing, change implementation, and release activities.

Service Management & Governance

• Lead and contribute to major incident management, including coordination, resolution, stakeholder communication, and root cause analysis (RCA). This includes support out of hours being on call/on duty for approximately one week of every month.
• Operate within ITIL-aligned service management processes, including:
• Incident Management
• Problem Management
• Change Management
• Request Fulfilment
• Ensure all tickets, escalations, and technical activities meet agreed SLA targets.
• Support continual service improvement and preventative actions for recurring issues.
• Participate in on-call support rota (approximately one week per month).

Technical Knowledge & Experience

• MS Office (all packages including M365)
• Azure
• Intune
• All OS levels
• Windows desktops and laptops
• MDM (mobile device management for mobile phones and tablet devices)
• Windows server support
• VMWARE
• SQL Server (management and housekeeping)
• LAN, WAN & TCP/IP (desirable)
• Physical networking infrastructure (Cat 5e/6 & fibre desirable)
• PC, Server & Laptop build and repair
• AD integrations and management
• Monitoring of all core systems using in-house tools
• Service desk call logging

This is a wonderful opportunity to work for one of the UK's leading entertainment groups (house hold name)

The role offers between £400-£500 per day for an initial 3 month contract. Outside of IR35. The location is West London Mon - Thu with Friday WFH.