Summary: The role is for an onsite IT & Network Support Engineer/Technician responsible for providing Level 1 and Level 2 IT and networking support. The position involves handling desktop support, hardware installation, and troubleshooting various operating systems. The engineer will work on a contractual basis, with tasks dispatched according to their availability. Compensation is offered on an hourly, half-day, or full-day basis.

Key Responsibilities:

• Provide onsite IT and networking support for casual freelancing tasks.
• Handle Level 1 and Level 2 IT support, including desktop support and hardware installation.
• Assist with server and rack-related tasks, including hardware replacement.
• Provide console access support for routers, switches, and firewalls.
• Manage tickets dispatched according to area and availability.

Key Skills:

• Expertise in System Desktop Administration and Customer Service.
• Knowledge of Incident/Change/Release management.
• Support experience for various third-party applications on Windows platforms.
• Certification in IT Infrastructure Library and Windows Server Administration.
• Understanding of DHCP, DNS, IP addressing, and wireless LAN issues.
• Technical troubleshooting skills across multiple operating systems (iOS, Android, Windows, Blackberry).

Salary (Rate): undetermined

City: Leeds

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT