Senior Manager Ecommerce

Summary: The Senior Ecommerce Trading Manager will lead the online retail strategy for Majestic, the UK's largest specialist wine retailer, focusing on revenue growth and customer experience enhancement. This role requires a strategic thinker with strong analytical skills to oversee the ecommerce operation, including website management and performance analytics. The position is a fixed-term contract starting in August 2025, based in Watford, with a hybrid working arrangement. The successful candidate will collaborate with cross-functional teams to deliver a best-in-class shopping experience.

Key Responsibilities:

• Maximise online sales and profit potential through data analysis and strategic decision-making.
• Work closely with creative, content, and marketing teams to ensure seamless coordination of products and campaigns.
• Oversee and manage the online trading calendar, ensuring promotions, merchandising, and paid media align with the overall marketing strategy.
• Lead the briefing process for all website updates and changes, ensuring timely and accurate execution by the creative team.
• Ensure all site changes are implemented correctly on the first attempt, maintaining a high standard of quality and accuracy.
• Oversee the online helpdesk, ensuring all queries are addressed within SLA (24 hours).
• Ensure all website content is accurate, aligned with the trading plan, and optimised for both user engagement and SEO.
• Ensure site merchandising supports both business objectives and online sales performance.
• Continuously monitor and enhance site architecture to maintain high SEO standards, implementing regular updates and improvements.
• Develop and oversee an A/B testing schedule to optimise website performance and user experience.
• Create and manage a blog calendar that aligns with SEO strategies and customer engagement goals.
• Collaborate with IT and development teams to implement site enhancements, resolve technical issues, and drive continuous improvement.
• Participate in key business projects to support strategic growth initiatives.

Key Skills:

• Previous experience in a digital trading role with exceptional attention to detail and a data-driven mindset.
• Strong analytical skills with the ability to interpret data, identify trends, and make insight-led decisions.
• Proven experience managing teams and collaborating with key stakeholders.
• Passion for enhancing user experience and customer engagement.
• Strong commercial acumen with the ability to plan, prioritise, and execute strategies effectively.
• Proficiency in Google Analytics with hands-on experience in SEO strategy and execution.
• Strong administrative and organisational abilities, with the capacity to manage multiple priorities.
• A flexible, proactive, and self-motivated approach with a positive attitude towards change and teamwork.

Salary (Rate): undetermined

City: Watford

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Senior

Industry: Other