Senior Maintenance Contract Manager

Key Responsibilities

• Contract & Operational Management
• Reporting directly to the Senior Leadership Team.
• Lead the planning, coordination, and delivery of maintenance contracts across multiple sites.
• Maintain & improve current systems.
• Ensure all contract obligations, SLAs, KPIs, and compliance requirements are met or exceeded.
• Oversee maintenance teams, subcontractors, and suppliers to ensure safe and efficient service delivery.
• Commercial & Financial
• Produce accurate estimates, quotations, and pricing models for maintenance works and minor projects.
• Identify and pursue variations, renewals, and upsell opportunities within existing contracts.
• Prepare monthly sales / progress reports.
• Support tender preparation and bid submissions for new maintenance contracts.
• Client Leadership & Communication
• Act as the primary senior point of contact for key clients, ensuring clear communication and excellent service.
• Build and maintain strong, long-lasting client relationships.
• Conduct regular client review meetings.
• Resolve escalations, technical queries, and service issues promptly and professionally.
• Business Development
• Support the generation of new business leads through networking, site visits, and industry engagement.
• Work with the leadership team to identify growth opportunities within the maintenance division.

Skills & Experience Required

• Significant experience in a senior maintenance, facilities management, construction, or technical services management role.
• Proficient in Microsoft Office Suite.
• Strong understanding of building fabric and maintenance methodologies.
• Experience in a construction trade (joinery, plastering, ceiling fixer, etc)
• Proven experience in pricing, estimating, and commercial contract management.
• Excellent client relationship skills with the ability to influence and communicate at senior levels.
• Full UK driving licence and willingness to travel to client sites.

Personal Attributes

• Professional, confident, and customer-focused.
• Commercially aware with strong problem-solving skills.
• Organised, proactive, and able to manage multiple contracts simultaneously.
• Team-orientated leadership style with a hands-on approach when required.

What We Offer

• Competitive salary based on experience.
• Company vehicle allowance.
• Opportunity to shape and grow the maintenance division.
• Supportive, forward-thinking company culture.