Senior LiquidLogic Application Support Analyst/Team Lead

Are you looking to join a progressive and dynamic local government organisation in Keynsham, Somerset? If so, this opportunity might be perfect for you!

Our client has a great new post in their LiquidLogic Applications Support Team to drive forward improvements in their education applications specifically LiquidLogic EYES and CCIS. They provide a professional, proactive and responsive IT service to end users of their suite of Liquidlogic Applications.

They are looking for an experienced IT Application Technologist with excellent Customer engagement skills to drive through adoption and change within the service overseeing the systems' development, continuous improvement and support of our Liquidlogic applications primarily the EYES and NEET systems. Where solutions do not exist in core applications the post holder will explore with their development team opportunities to create alternative solutions whilst still adhering to our LiquidLogic First Strategy.

This is a permanent position and the working arrangement is hybrid with 1-2 days required in the office.

Key Responsibilities:

• Collaboration with senior stakeholders to understand business requirements and translating them into technical solutions. Ensuring the reliability, performance, security of application systems and developing and enforcing best practices and standards for application development and management.
• The post holder will provide technical guidance, tailored training and mentorship; manage escalations to external suppliers, monitor responses; taking action and seeing issues through to resolution where appropriate.
• Act as a technical/professional lead, monitoring and providing guidance on policy decisions/cases/projects within a specific professional area of focus, which will have an impact on the team's profile, reputation, or service level. This may include representing the service unit and the organisation across forums and local/regional and national bodies to contribute to the exchange of information and the promotion of best practice/'practice excellence' developments.
• Produce recommendations for service planning, and budgets, using technical knowledge to proactively identify relevant customer, professional or legislative trends that may impact on delivery.
• Engage in delivering related policy/quality or framework services, some of which are complex, providing professional/technical advice and guidance to senior stakeholders, to ensure that high quality service outcomes are achieved for service users.
• Keep track of trends/regulation/changes in legislation in their specific professional area, producing ad hoc analyses of service area and collating management information to contribute to the development of updated or innovative working practices related to their area of focus.
• Contribute to the development and delivery of specific small to medium sized improvement projects to contribute to the continuous improvement of services. This may include shaping the overall project objectives.
• Design, develop and deliver technical training programmes in their area of focus for both internal and external service providers to ensure best practice is delivered across the service.
• Build partnerships/networks both internally and externally to shape and improve service delivery.
• Ensure effective budget monitoring arrangements are in place within the team and that timely corrective action is taken to deal with any variances and eventualities that arise.

Personal Requirements:

• Technical Expert in LiquidLogic systems such as but not limited to LiquidLogic EYES and NCCIS NEET systems and preferably some knowledge of IYSS.
• Up-to-date and authoritative knowledge of the Education work practices, systems, processes, and procedures relevant to the role, with the ability to apply this knowledge in new and varied circumstances.
• Good understanding of Education policies and DFE frameworks with a well-developed awareness of broader strategic priorities and developments within local government.
• Current up to date knowledge of external issues and challenges (legislative, regulatory, best practice standards, Suppliers, Roadmaps etc.) that affect the specialist area.
• An In-depth knowledge of ITIL frameworks and best practices.
• Experience of managing escalations to external suppliers, monitoring responses; taking action and seeing issues through to resolution.
• Proficiency of planning and managing system upgrades.
• Demonstrates strong influencing and stakeholder engagement skills, with the ability to build relationships at political, senior leadership, and operational level; effectively communicating to deliver change.
• Project Management Experience leading small-to-medium improvement projects, including stakeholder management, shaping objectives and delivering measurable outcomes.
• Risk Management skills and experience maintaining project risk registers.
• Familiar with strong change management processes and be able to lead on system upgrades & new developments.

Working Hours:

Salary Package: £51,356 per annum + benefits package, including competitive salary, generous holiday allowance with the option to purchase up to 12 additional days alongside special leave provisions, employer contribution pension scheme, comprehensive Employee Assistance Programme, flexible working, career development, employee volunteering schemes and access to discounted activities, salary sacrifice schemes and days out.