Senior Learning Coordinator
Posted 1 day ago by KPMG UK
Negotiable
Inside
Hybrid
Leeds, England, United Kingdom
Summary: The Senior Learning Coordinator role at KPMG involves supporting students in their pursuit of professional qualifications, managing queries from students and stakeholders, and maintaining effective relationships with various parties. The position requires a proactive individual who can handle high-volume tasks and provide excellent customer service. The role is based in Leeds with a hybrid working arrangement, requiring a minimum of two days in the office. The contract is for six months and is classified as inside IR35 due to the engagement type being umbrella or PAYE.
Key Responsibilities:
- Handling of students, supplier and account managers queries by email in line with agreed SLAs
- Effective customer service and relationship management across a range of stakeholders, conducting regular client meetings and maintaining excellent relationships
- Responsible for managing all aspects of high volume and high complexity tasks across a range of Early Careers Development processes
- Provide support to students across a variety of graduate programmes and apprenticeships
- Prioritisation of work with email communication alongside daily tasks
- Empathy for students who find themselves in difficulties
- Maintaining internal documents such as FAQs and process documents
- Regular contact with the client regarding the current status of students within the assigned programme
Key Skills:
- Self-motivated and goes the extra mile
- Good communication skills, both written and verbal
- Customer focused with excellent interpersonal skills
- Ability to remain calm under pressure and prioritise effectively
- Excellent attention to detail
- Competent in working with MS Office
- Capable of decision making and being accountable
Salary (Rate): undetermined
City: Leeds
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Role Title: Senior Learning Coordinator
Contract Length: 6 Months
Engagement Type: Umbrella or PAYE
Location: Leeds – minimum of 2 days a week in the office (ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK)
Overview : The Early Careers Development team help manage the end-to-end process for students within KPMG. These range from graduate to apprentices and also experienced hires looking at gaining a professional qualification. This is a chance to work alongside tuition providers and the ECD account managers to help students in their pursuit of the qualifications during their time at KPMG. The LC will be helping students in a variety of situations, from processing exam results to ensuring they have all the relevant information they need to succeed.
Key roles and responsibilities:
- Handling of students, supplier and account managers queries by email in line with agreed SLAs
- Effective customer service and relationship management across a range of stakeholders, conducting regular client meeting and maintain excellent relationships
- Responsible for managing all aspects of high volume and high complexity tasks across a range of Early Careers Development processes.
- Provide support to students across a variety of graduate programmes and apprenticeships
- Prioritisation of work with email communication alongside daily tasks
- Empathy for students who find themselves in difficulties
- Maintaining internal documents such as FAQs and process documents
- Regular contact with the client regarding the current status of students within the assigned programme.
We are looking for someone who:
- Is self-motivated and goes the extra mile
- Has good communication skills, both written and verbal
- Is customer focussed with excellent interpersonal skills
- Has the ability to remain calm under pressure and prioritise effectively
- Has excellent attention to detail
- Is competent in working with MS Office
- Is capable of decision making and being accountable
KPMG Overview KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.