Senior Knowledge Systems Analyst

Responsibilities and Duties

• Oversee day-to-day support and service stability for the firm's global knowledge and experience platform Insight+, working with IT and internal and external technical teams.
• Coordinate system changes and improvements in line with agreed change process.
• Oversee the quality, consistency and lifecycle of content held in Insight+.
• Support effective submission, curation and review processes with Knowledge Lawyers and contributors.
• Maintain and develop reporting and analytics on platform usage, adoption, search activity, content submissions, and the performance and coverage of AI integrations.
• Use insight from reporting to perform data quality checks and metadata gaps.
• Act as the main point of contact between Library and Knowledge Services team, IT and wider stakeholders on technical aspects of Insight+.
• Act as the technical knowledge liaison with IT, Information Security, Risk, Data and product owners on the integration of trusted knowledge content into AI-enabled solutions.
• Identify and prioritise opportunities to improve the platform and user experience.

Knowledge, Skills and Experience

• Proven experience supporting knowledge or content management systems, enterprise search or document management systems, ideally within a professional services, law firm or other regulated industry setting.
• Clear proficiency in working with databases and related tools.
• Experience with Power BI and data analytics, including maintaining and updating existing reports.
• A working understanding of taxonomy and metadata principles and why they matter for search and retrieval.
• Experience responding to user queries or support tickets and working with IT to resolve issues.
• Experience of working with AI solutions, preferably of integration via connectors APIs, RAG, MCP or agent-based solutions.