Senior ITSM Specialist | Zurich | 40% Remote Contract
Posted 1 week ago by Oliver James
Negotiable
Undetermined
Hybrid
Zurich
Summary: The Senior ITSM Specialist role in Zurich involves supporting a significant ITSM transformation project with a focus on maintaining and enhancing a live ITSM system. The position requires expertise in automation, scripting, and configuration management, as well as contributing to the implementation of a new ITSM solution. The role offers 40% remote flexibility and is contracted until December 2025, with a likely extension. Candidates should be fluent in both German and English.
Key Responsibilities:
- Collaborate on the implementation of a new ITSM platform
- Support and optimise the existing ITSM system
- Develop automation scripts (PowerShell, SQL)
- Manage and maintain the CMDB
- Drive continuous improvement initiatives
Key Skills:
- Experience with ServiceNow, Ivanti, Jira Service Management, or BMC Remedy
- Strong background in implementing ITSM processes (ITIL framework)
- Proficiency in PowerShell and SQL scripting
- Experience managing CMDBs
- Fluent in German and English
Salary (Rate): undetermined
City: Zurich
Country: Switzerland
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT