Senior ITSM Architect
Posted 2 days ago by 1769756791
£650 Per day
Outside
Undetermined
Basingstoke
Summary: The Senior ITSM Architect role involves designing and implementing ITSM tooling solutions for major digital transformation projects in secure environments. The position requires active DV clearance and entails collaboration within an Agile team to enhance service delivery across complex IT estates. The architect will be responsible for producing design documentation and ensuring alignment with service management processes. This role is pivotal in shaping scalable tooling architectures to meet long-term operational needs.
Key Responsibilities:
- Design, configure, and customize ITSM tooling solutions across cloud, on-premises, and hybrid environments.
- Produce clear design documentation and ensure solutions align with service management processes and security requirements.
- Collaborate with delivery teams to improve service efficiency, resilience, and automation.
- Shape scalable tooling architectures that support long-term operational needs.
Key Skills:
- Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine.
- Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.
- Experience designing secure, large-scale ITSM solutions across complex estates.
- Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.
- Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools.
Salary (Rate): £650 per day
City: Basingstoke
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: Senior
Industry: IT
Senior ITSM Architect
Must have an Active DV Clearance
An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms.
About the Role - Senior ITSM Architect
As a Senior ITSM Architect, you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments.
You will produce clear design documentation and ensure solutions align with service management processes and security requirements.
You will collaborate with delivery teams to improve service efficiency, resilience, and automation.
The role involves shaping scalable tooling architectures that support long term operational needs.
Key Skills - Senior ITSM Architect
Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine.
Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.
Experience designing secure, large scale ITSM solutions across complex estates.
Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.
Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools.
Use your expertise to shape enterprise service management capability as a Senior ITSM Architect.
To apply, please send your CV by pressing the apply button.
