Senior ITSM Architect - DV Cleared
Posted 6 days ago by Experis IT
£650 Per day
Undetermined
Undetermined
Basingstoke, UK
Summary: An opportunity exists for a Senior ITSM Architect with active DV clearance to support digital transformation programmes in secure environments. The role involves designing ITSM tooling solutions for reliable service delivery across complex estates. The architect will work within an Agile team and take ownership of architecture design across various ITSM platforms. Key responsibilities include producing design documentation and collaborating with delivery teams to enhance service efficiency and automation.
Key Responsibilities:
- Design, configure, and customise ITSM tooling solutions across cloud, on-premises, and hybrid environments.
- Produce clear design documentation ensuring alignment with service management processes and security requirements.
- Collaborate with delivery teams to improve service efficiency, resilience, and automation.
- Shape scalable tooling architectures that support long-term operational needs.
Key Skills:
- Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine.
- Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.
- Experience designing secure, large scale ITSM solutions across complex estates.
- Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.
- Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools.
Salary (Rate): £650 per day
City: Basingstoke
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Senior ITSM Architect
Must have an Active DV Clearance
An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms.
About the Role - Senior ITSM Architect
As a Senior ITSM Architect, you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments.
You will produce clear design documentation and ensure solutions align with service management processes and security requirements.
You will collaborate with delivery teams to improve service efficiency, resilience, and automation.
The role involves shaping scalable tooling architectures that support long term operational needs.
Key Skills - Senior ITSM Architect
Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine.
Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.
Experience designing secure, large scale ITSM solutions across complex estates.
Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.
Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools.
Use your expertise to shape enterprise service management capability as a Senior ITSM Architect.
To apply, please send your CV by pressing the apply button.
