Senior ITSM Architect - DV Cleared
Posted 5 days ago by Experis UK
Negotiable
Undetermined
Undetermined
Basingstoke, England, United Kingdom
Summary: The Senior ITSM Architect role requires an individual with active DV clearance to design and implement ITSM tooling solutions for digital transformation projects in secure environments. The position involves collaborating with Agile teams to enhance service delivery and operational efficiency across various ITSM platforms. Key responsibilities include producing design documentation and ensuring compliance with service management processes. The role demands extensive experience with ITSM tools and a strong understanding of ITSM processes and security requirements.
Key Responsibilities:
- Design, configure, and customize ITSM tooling solutions across cloud, on-premises, and hybrid environments.
- Produce clear design documentation and ensure alignment with service management processes and security requirements.
- Collaborate with delivery teams to improve service efficiency, resilience, and automation.
- Shape scalable tooling architectures that support long-term operational needs.
Key Skills:
- Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine.
- Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.
- Experience designing secure, large-scale ITSM solutions across complex estates.
- Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.
- Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools.
Salary (Rate): undetermined
City: Basingstoke
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Senior ITSM Architect Must have an Active DV Clearance An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms.
About The Role - Senior ITSM Architect As a Senior ITSM Architect, you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping scalable tooling architectures that support long term operational needs.
Key Skills - Senior ITSM Architect Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine. Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes. Experience designing secure, large scale ITSM solutions across complex estates. Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management. Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools. Use your expertise to shape enterprise service management capability as a Senior ITSM Architect . To apply, please send your CV by pressing the apply button.