Senior IT Systems Engineer

Role

• The Senior IT Systems Engineer will provide hands-on technical support to employees across the UK and international offices, taking ownership of incidents and service requests through to resolution.
• Administer, manage and continuously improve the organisation's predominantly macOS endpoint environment.
• Manage endpoint configuration, MDM policies, Apple Business Manager, Automated Device Enrolment, software deployment and device compliance.
• Support and administer Windows 11 devices, including Microsoft Entra ID, Windows Autopilot, BitLocker and endpoint security.
• Develop and maintain Bash/Shell and PowerShell scripts to automate provisioning, configuration, troubleshooting and routine IT processes.
• Manage endpoint security, operating system updates, application patching and compliance.
• Package, test, deploy and maintain endpoint applications.
• Manage the complete device life cycle, from procurement and deployment through to recovery, secure wiping and retirement.
• Support employee onboarding and offboarding, including international equipment coordination.
• Identify recurring technical issues and implement permanent fixes, automation and self-service solutions.
• Work closely with international IT teams to establish consistent endpoint standards and improve global support processes.
• Maintain technical documentation, configuration standards and support procedures.
• Contribute to endpoint engineering projects, security initiatives, operating system upgrades and technology improvements.

Profile

• The Senior IT Systems Engineer will have 3-5+ years' experience in Desktop Engineering, Endpoint Engineering, Systems Administration or advanced IT Support.
• Strong hands-on macOS administration and troubleshooting experience within a corporate environment.
• Good Windows 11 administration and troubleshooting experience.
• Experience with enterprise endpoint management and MDM platforms.
• Knowledge of Apple Business Manager and Automated Device Enrolment.
• Experience with Microsoft Entra ID and Windows Autopilot.
• Strong Scripting capabilities using Bash/Shell and PowerShell.
• Understanding of endpoint security, patch management, encryption, identity management, SSO and MFA.
• Experience managing software deployment, device configuration and endpoint compliance.
• Google Workspace administration experience would be advantageous.
• Experience with Kandji, Jamf or Microsoft Intune would be beneficial.
• Knowledge of REST APIs and JSON for IT integrations and automation would be desirable.
• Excellent troubleshooting, communication and problem-solving skills, with the ability to work independently and support users across different locations and time zones.

Company

• Leading global technology provider specialising in casting and auditioning solutions for the entertainment industry.
• Technology supports casting directors, agents and production professionals across film, television, commercials, theatre and digital projects.
• International presence across the US, Canada, UK, Australia and India.
• London-based role, with office attendance 4/5 days per week.

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Initial 3-month contract with the opportunity to go permanent.

ASAP start.

Opportunity to join an established global technology business and contribute to the development of its IT function.