Senior IT Support Engineer
Posted 5 days ago by National Vehicle Distribution
Negotiable
Undetermined
Undetermined
Southampton, England, United Kingdom
Summary: The Senior IT Support Engineer role at NVD UK in Southampton is tailored for a technically adept individual who can quickly master complex systems within the logistics and manufacturing sectors. This position involves managing site-specific applications, networking, and hardware, while also providing support across various UK locations. The ideal candidate will possess significant experience in IT support and demonstrate strong communication skills to bridge technical concepts for non-technical stakeholders.
Key Responsibilities:
- Rapid System Adoption: Become the subject matter expert for complex internal systems.
- Networking & Connectivity: Manage site networking and troubleshoot connectivity issues.
- Hardware Ecosystem: Oversee the full hardware lifecycle, including various devices and specialized tech.
- Google Workspace Administration: Handle full-cycle administration and data migration.
- Salesforce Administration: Manage account administration and troubleshoot issues.
- Operational Priority: Assess risks to business continuity and prioritize critical operations.
- UK Site Support: Provide on-site expertise for infrastructure upgrades and high-impact issues.
Key Skills:
- Advanced Networking: Proficient in TCP/IP, VLANs, DNS, and DHCP.
- Administration: Experience with Google Admin Console.
- Agile Learning: Quick adaptation to complex software systems.
- Automation: Proficiency in scripting for system administration.
- Significant experience in a Senior IT Support or Infrastructure role.
- Ability to operate autonomously and manage multiple projects.
- Strong communication skills for translating technical concepts.
- A Third-level qualification in IT Management, Computer Science, or related field.
- Relevant certifications (e.g., AWS Certified SysOps, CCNP) are desirable.
Salary (Rate): undetermined
City: Southampton
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
About NVD Founded in 1980 as a family-owned business, NVD UK was established to support vehicle manufacturers by ensuring the timely and incident-free distribution of their products. Over the years, we have become a trusted one-stop solution, delivering all three core pillars of outbound logistics: transporting, storing, and enhancing our customers’ vehicles before final delivery.
The Role We are seeking a high-caliber, Senior IT Support Engineer to join our team in Southampton. This role is designed for a technical "self-starter" who excels at mastering complex, unfamiliar systems at pace. Experience in Logistics, Supply chain and/or Manufacturing industry is highly desirable. This role requires occasional travel to our UK and Republic of Ireland sites to support business operations.
Key Responsibilities
- Complex System & Infrastructure Management
- Rapid System Adoption: Quickly gain a deep understanding of bespoke and complex internal systems, becoming the subject matter expert (SME) for site-specific applications.
- Networking & Connectivity: Ownership of site networking (LAN/WAN, Wi-Fi, VPNs, and Firewalls). Troubleshoot complex connectivity issues and ensure robust link stability between UK sites.
- Hardware Ecosystem: Manage the full hardware lifecycle, from phones, tablets and laptops to specialized industrial peripherals and workshop-specific tech.
- Cloud, CRM & Advanced Administration
- Google Workspace (Enterprise): Full-cycle administration, including advanced security protocols, OU management, and complex data migration.
- Salesforce: Account administration and basic troubleshooting of issues in salesforce CRM.
- Strategy & Logistics
- Operational Priority: Assess and mitigate risks to business continuity, prioritising critical workshop and transport operations that impact the bottom line.
- UK Site Support: While based in Southampton, you will provide occasional on-site expertise at other UK locations to lead infrastructure upgrades or resolve high-impact issues.
Requirements & Qualifications
Technical Expertise
- Advanced Networking: Deep understanding of TCP/IP, VLANs, DNS, and DHCP. Experience configuring enterprise-grade switches and firewalls.
- Administration: Proven experience with Google Admin Console.
- Agile Learning: A documented track record of "getting up to speed" quickly with complex, proprietary, or legacy software systems.
- Automation: Demonstrable proficiency in scripting for system administration
Experience & Soft Skills
- Seniorty: Significant experience in a Senior IT Support or Infrastructure role, preferably within fast-paced sectors like Logistics, Transport, or Manufacturing.
- Autonomy: Ability to operate with minimal supervision, managing your own schedule and projects across multiple sites.
- Communication: The ability to translate complex technical concepts into "plain English" for non-technical stakeholders and workshop staff.
Qualification
- A Third-level qualification (Degree) in IT Management, Computer Science, Network Engineering, or a related technical field.
- Relevant certifications (e.g., AWS Certified SysOps, CCNP, or Google Professional Workspace Administrator) are highly desirable.
Benefits
- Pension Scheme
- Death In Service Benefit
- Digital GP Service
- Employee Assistance Programme
- Annual Leave Purchase Programme
- Long Service Awards
- Staff Purchase Schemes: Tyres Tools Bike to Work Discounted Gym Membership
Equal Opportunities Statement
National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race or religion, in accordance with UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success. In Ireland and the UK, the logistics and transport sector has traditionally seen lower representation of women and minority groups. NVD actively encourages applications from all backgrounds to help us build a team that reflects the diverse communities we serve.
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