Senior IT Service Desk Support - Sutton Area Only

Senior IT Service Desk Support - Sutton Area Only

Posted 2 weeks ago by Hays

Apply
Negotiable
Undetermined
Undetermined
Sutton, England, United Kingdom
Apply
Computer Hardware Constituent Relationship Management Customer Relationship Management (CRM) Software Digital Transformation Digital Transformation Management Electronic Data Interchange End-User Training And Support IT Service Management Life Cycle Planning Management Microsoft 365 Microsoft Excel Microsoft Office Microsoft Office 365 Microsoft OneDrive Microsoft PowerPoint Microsoft SharePoint Microsoft Windows Microsoft Word Operating Systems Organisational Skills Salesforce SIPOC Process Videoconferencing

Summary: The role of Senior IT Service Desk Support involves providing comprehensive IT support to employees throughout their employment lifecycle, ensuring efficient and secure operations. The position requires collaboration with the IT Service Desk Support team and includes responsibilities such as managing the Topdesk ticketing system, configuring hardware and software, and supporting digital transformation projects. The ideal candidate will possess strong IT skills, particularly in Office 365 and Apple systems, along with excellent communication and organizational abilities. A minimum of three years' experience in IT support within a corporate environment is essential.

Key Responsibilities:

  • Providing support to staff using the Topdesk ticketing system and various applications.
  • Installing and configuring computer hardware, operating systems, and applications.
  • Installing and configuring iPhones and applications using Intune & Apple Business Manager.
  • Supporting the roll-out of new systems & applications.
  • Maintaining company hardware, including printers and video conferencing equipment.
  • Administering and supporting Windows operating systems.
  • Providing end-user training as required.
  • Ensuring asset disposal complies with the WEEE directive.
  • Working with suppliers on purchasing hardware & software.
  • Collaborating with third-party support companies.
  • Participating in digital transformation projects and implementing EDI for suppliers.

Key Skills:

  • Strong IT skills, particularly in Office 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune).
  • Good working knowledge of iPhones and Apple Business Manager.
  • Aptitude for learning new systems.
  • Attention to detail and confidence in handling data.
  • Clear communication skills in person and via email/Teams/phone.
  • Logical approach with integrity and responsibility.
  • Ability to work independently or collaboratively as needed.
  • Excellent organizational skills and ability to prioritize conflicting demands.
  • Team-oriented with a motivated, positive attitude.
  • Over three years' experience in IT Support within a corporate environment.
  • Knowledge of Salesforce CRM and ERP systems.
  • Project management experience.

Salary (Rate): undetermined

City: Sutton

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

This advert will be updated with further information once I have met the client. You must live in the vicinity of Sutton to be considered for this role.

Your new role

Reporting to the IT & Digital Transformation Manager, and working closely with the IT Service Desk Support to support employees at all levels throughout their employment life cycle to work efficiently, compliantly, and securely.

Role definition

Providing support to staff using the Topdesk ticketing system, applications including Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint & SharePoint) as well as Salesforce, JD Edwards. Installing and configuring computer hardware, operating systems, and applications. Installing and configuring iPhones, operating systems, and applications, using Intune & Apple Business Manager. Supporting the roll-out of new systems & applications. Maintain other company hardware, such as all-in-one printers, Logitech Video conference & CCTV. Administration and support of Windows operating systems. Provide End User training where required. Ensure Assets are disposed of in accordance with the WEEE directive. Working with suppliers on purchasing hardware & software. Working with third party support companies. Working on digital transformation projects. Implementing EDI for suppliers.

In addition, the perfect candidate will have

  • Strong, demonstrable IT skills, particularly Office 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune.
  • Good working knowledge of iPhones and Apple Business Manager.
  • An aptitude for learning new systems.
  • A keen eye for detail and confidence in dealing with data.
  • Clear communication both in person and across email/Teams/phone.
  • A logical and considered approach, acting with integrity and responsibility.
  • The ability to take instruction and fulfil the tasks independently or collaboratively as required.
  • Excellent organisational skills and ability to prioritise conflicting demands.
  • Great team ethic and a motivated, positive attitude.
  • Over three years' experience working in IT Support within a professional, corporate environment.
  • Salesforce CRM knowledge.
  • ERP knowledge.
  • Project management experience.
  • Willing to get involved in digital transformation projects.

What you need to do now

If you are a good match for the above, live in the appropriate location, and have the right to work in the UK (without sponsorship), apply now and give Lorenz Pasch at Hays a call on 07863107173. My contact details are also on my LinkedIn page. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Apply
Similar Jobs
Loading data...