Senior IT Field Delivery Engineer Wales

Senior IT Field Delivery Engineer Wales

Posted 3 days ago by TieTalent

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Negotiable
Undetermined
Undetermined
Wales, England, United Kingdom
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Admin Tools Computer Hardware IMac IT Service Management Key Performance Indicators (KPIs) Management Network Infrastructure Operating Systems Scheme (Programming Language) Security Clearance Software Maintenance Technical Documentation

Summary: The Senior IT Field Delivery Engineer role involves providing IT support across various sites in Wales, focusing on hardware and software maintenance while ensuring compliance with Service Level Agreements (SLAs). The position requires a proactive approach to diagnosing and resolving IT issues, maintaining communication with internal teams, and adhering to safety regulations. Candidates must be willing to obtain security clearance and participate in a 24/7 rota when necessary. This permanent position offers a competitive salary and benefits package.

Key Responsibilities:

  • Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites.
  • Resolve operating system and application-related incidents in line with defined procedures.
  • Deliver IMAC (Install, Move, Add, Change) work to required specifications.
  • Maintain regular communication with relevant internal teams and site contacts throughout the working day.
  • Handle part replacements (including RMA generation and physical movement) efficiently and accurately.
  • Meet the key performance indicators (KPIs) set for your role.
  • Adhere to local site-specific fire, security, and health and safety regulations.
  • Ensure all incidents are logged, updated, and closed on the IT service management (ITSM) tool within SLA.
  • Keep up to date with new technologies and maintain relevant knowledge and skills.
  • Participate in 24/7 rota cover (where applicable).
  • Work occasional overtime when required.
  • Support team productivity by mentoring other engineers where appropriate.
  • Maintain company equipment in good working condition.
  • Be familiar with applicable site policies and procedures.
  • Produce or update technical documentation when required.
  • Carry out any other reasonable duties as requested by your line manager.

Key Skills:

  • Full UK driving licence.
  • Excellent customer-facing and communication skills.
  • Professional and presentable at all times.
  • Self-motivated and well-organised, with the ability to work independently.
  • Able to obtain required Government and/or Police security clearance (unrestricted).
  • Relevant technical certifications (or ability to obtain them).
  • Minimum CompTIA A+ qualification or equivalent experience.
  • Familiarity with operating system admin tools, application support, and telephony.
  • Able to work at height and perform manual handling tasks.
  • Demonstrates positive behaviours that support teamwork and productivity.

Salary (Rate): undetermined

City: Wales

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role: Senior IT Field Delivery Engineer Wales

Location: Field-based (Wales)

Contract Type: Permanent

Salary Package: Competitive base salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year

Hours: 9:00 am - 5:30 pm, Monday to Friday

Role Purpose

To attend various sites across Wales to provide IT support for hardware and software, ensuring services are delivered efficiently and in line with agreed Service Level Agreements (SLAs). Please note: Security clearance, or a willingness to apply, will be required for this role.

Key Responsibilities

  • Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites.
  • May also include basic support for servers, AV, telephony, and network infrastructure.
  • Resolve operating system and application-related incidents in line with defined procedures.
  • Deliver IMAC (Install, Move, Add, Change) work to required specifications.
  • Maintain regular communication with relevant internal teams and site contacts throughout the working day.
  • Handle part replacements (including RMA generation and physical movement) efficiently and accurately.
  • Meet the key performance indicators (KPIs) set for your role.
  • Adhere to local site-specific fire, security, and health and safety regulations.
  • Ensure all incidents are logged, updated, and closed on the IT service management (ITSM) tool within SLA.
  • Keep up to date with new technologies and maintain relevant knowledge and skills.
  • Participate in 24/7 rota cover (where applicable).
  • Work occasional overtime when required.
  • Support team productivity by mentoring other engineers where appropriate.
  • Maintain company equipment in good working condition.
  • Be familiar with applicable site policies and procedures.
  • Produce or update technical documentation when required.
  • Carry out any other reasonable duties as requested by your line manager.

Skills And Experience

  • Full UK driving licence
  • Excellent customer-facing and communication skills
  • Professional and presentable at all times
  • Self-motivated and well-organised, with the ability to work independently
  • Able to obtain required Government and/or Police security clearance (unrestricted)
  • Relevant technical certifications (or ability to obtain them)
  • Minimum CompTIA A+ qualification or equivalent experience
  • Familiarity with operating system admin tools, application support, and telephony
  • Able to work at height and perform manual handling tasks
  • Demonstrates positive behaviours that support teamwork and productivity
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