Senior Internal Data Analyst - 3 months FTC

hackajob is collaborating with Made Tech to connect them with exceptional professionals for this role. Description Initially 3 month FTC; potential to extend and/or convert to perm Support the next stage in evolving our internal data operations - bringing together different data sources to drive insight and active value from some of our key internal data sets. Sitting within the Operations team, you will act as the bridge between our raw business data and our strategic decision-making. You will own the integrity and reporting of data across our critical business systems, specifically Kantata SX, Salesforce, HiBob, Pinpoint, and Xero While you will work closely with Finance and People teams, your focus is distinct: you are the Data Steward You ensure the data flows correctly, is structured logically, and is accessible automatically, enabling those teams to focus on their specific narratives and modelling. You will also play a key role in Made Tech’s future, defining the requirements for a unified data layer that our engineers will build to support AI adoption.

Key Responsibilities This is a hands-on role that balances technical work with stakeholder engagement. On a typical day, you might: Dig into the data: Write SQL queries or use data visualisation tools (Looker) to investigate a discrepancy between our CRM (Salesforce) and our PSA (Kantata); or support analysis of our gender pay gap or hiring pipelines. Design solutions: Sketch out the logic for a new "retention risk" dashboard, deciding which data points from HiBob are relevant and how they should be weighted. Partner with stakeholders: Sit down with the Head of Finance or People to understand a reporting pain point, then translate their commercial need into a technical data requirement. Act as Data Steward: Identify a process failure where data is being entered incorrectly (e.g. project codes in Xero). Instead of just fixing it yourself, you will work with the System Owner to improve the validation rules so it doesn't happen again. Guide Engineering: Join a stand-up with the internal software/data engineers to review progress on the data warehouse build, clarifying logic or answering questions about the source data. If you are successful in this role, within your first year we will see: Unlocked People & Recruitment Insight: You will have turned underutilised data in HiBob and Pinpoint into actionable intelligence regarding retention, diversity, and hiring velocity, giving the People team the evidence they need to drive change. The End of "Copy-Paste" Reporting: You will have migrated our key operational reports from manual spreadsheet exports to automated, live dashboards. A "Single Source of Truth": You will have established clear data stewardship rules. When Finance pulls a revenue figure or Ops pulls a utilisation figure, they will match because you have aligned the underlying data definitions. AI-Ready Infrastructure: You will have successfully acted as the "Product Owner" for our internal data, delivering clear requirements to our data engineers so they have built a data layer that actually serves the business's reporting needs. You will report directly to the Director of Operations , giving you the mandate and seniority needed to drive change across the business. Although this is a standalone role within Ops, you are not working in isolation. You will have: Technical collaboration: Access to internal software and data engineers who will handle the heavy lifting of infrastructure setup and pipeline building. Subject Matter Experts: Direct access to Heads of Finance, People, and Delivery to provide context on the data. A community of practice: While your role is internal, Made Tech is a data company. You will be surrounded by hundreds of client-facing Data Engineers and Analysts who you can lean on for peer review, advice, or brainstorming complex SQL challenges.

Skills, Knowledge & Expertise We are looking for a practical "Builder-Analyst"—someone who loves the messy reality of business data and knows how to tidy it up. You are a translator: You speak two languages fluently: "Technical" (SQL, Schema, API) and "Commercial" (Margin, Retention, Utilisation). You can explain to a Director why a report is delayed without using jargon. You are semi-technical: You might not be a full Data Engineer, but you are dangerous with data. You understand how relational databases work, can curl an API, you can write complex queries, and you can hack together an interim solution (scripts/automations) while waiting for the permanent infrastructure to be built. You are a Data Steward, not just a User: You care deeply about data quality. You understand that "System Admin" work (resetting passwords) is different from "Data Stewardship" (defining field standards), and you excel at the latter. You are commercially aware: You understand how a professional services business makes money. You know what "Utilisation" and "Billability" mean in a consultancy context. You are outcome-focused: You don’t build dashboards just because you can. You build them to answer a specific question or solve a specific business problem. You are trustworthy: Given the access to sensitive People and Financial data, you treat confidentiality and GDPR with the highest priority.

Job Benefits We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: 30 days Holiday we offer 30 days of paid annual leave Pension up to 6% matched Flexible Parental Leave we offer flexible parental leave options Remote Working we offer part time remote working for all our staff Paid counselling we offer paid counselling as well as financial and legal advice At this point, we hope you're feeling excited about Made Tech and the job opportunity. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.

Support in applying If you need this job description in another format, or other support in applying, please email talent@madetech.com We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog , where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.

About Made Tech Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services. Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We’re helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we’re making it more accessible, such as children needing mental health support. All this great experience is enabling us to support new areas, like energy. We’re helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy. We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.