Senior Infrastructure Engineer - Azure - Banking

Key responsibilities and accountabilities

• Design, deploy, and maintain cloud infrastructure using Azure services
• Collaborate with the IT team to develop and implement cloud migration strategies
• Delivery of 2nd/3rd line operational support for IT services including working with 3rd party providers
• Design, implement, and maintain complex IT infrastructure solutions that meet the bank's business needs
• Monitor and optimize cloud infrastructure performance and costs
• Supporting IT Application and Change and Delivery Teams on a pipeline of IT Operations maintenance and enhancement activities
• Troubleshoot and resolve any issues related to Azure services
• Supporting IT Infrastructure Changes by providing technical expertise at CAB meetings and where required, the technical resources to implement changes
• Vulnerability and endpoint management across the infrastructure estate prioritising remediation, risk levels and closure within SLA
• Monitor the performance of systems and troubleshoot any issues that arise
• Collaborate with other IT teams to ensure the security and integrity of our systems
• Keep up to date with the latest technology trends and make recommendations for improvement
• Maintain documentation and standards for IT infrastructure operations
• Provide technical expertise and support to other IT teams and business units
• Participate in disaster recovery planning and testing and implement security measures to protect against cyber threats and ensure compliance with regulatory requirements
• Communicate effectively with various stakeholders, including senior management, to present technical solutions and plans
• Working with Head of IT Operations, Chief Technology Officer and 3rd party specialists on the design of new IT platforms
• Promote and leverage the Bank's Technology platforms to improve Technology services that are delivered to users and customers
• Work with projects and changes to utilise existing platforms to deliver enhancements and new services that align with the Bank's strategy
• Support, development and enhancement of cloud services (IAAS, PAAS and SAAS)
• Any other tasks are at the discretion of the Head of IT Operations.

Qualification & Experience

• Degree in Computer Science or relevant discipline (Preferred)
• Experience of working in financial services (Preferred)
• ITIL V4 foundation (as minimum)
• Experience of managing Microsoft Azure service models (IAAS, PAAS and SAAS)
• Azure Administrator Associate Certification, AZ-104 (Preferred)

Essential Competencies/Skills

• Ability to work in a small team and specializing
• Analytical thinker as well as strong Planning, Problem Solving and organization skills
• Effective communicator
• Experience managing and delivering IT platforms
• Proactive can do' approach and lateral thinker
• Experience with Office 365 administration, including Microsoft teams.
• SQL Server management
• Experience of ITSM systems (Sunrise would be beneficial)
• Expert technical experience of a Server, VMWare, SAN
• General Network administration and troubleshooting (Firewalls, VLANs, subnetting, VPNs, DNS, DHCP, Wi-Fi, etc).
• 3 years+ experience specializing supporting and administering Microsoft Servers (2012 - 2019), Active Directory, Group Policy, Desktops (Windows 11) and Applications (M365).
• Experience with Office 365 administration, including Microsoft teams.
• Experience of vulnerability, endpoint management and security patching tools (Tenable, NinjaOne)
• Experience of software management automation tools (Nerdio, SCCM, Intune, Chocolatey)
• Experience of PAAS IT Monitoring Tools (AppDynamics, Dynatrace, Datadog)
• Ability to create and maintain technical documentation
• Experience supporting Microsoft AVD

Key success factors

• Excellent availability and support of IT Services exceeding agreed SLAs
• Appropriate uplift in maturity of Technology platforms to support the delivery of the Bank's IT strategy
• Strategic and proactive enhancement of the Bank's Technology platforms and services
• Delivery of platforms that enable efficient services and value being delivered to users and customers
• Proactive approach with both internal and external stakeholders