Are you an experienced HR professional with a passion for driving operational excellence and delivering exceptional employee experiences? We are seeking a Senior HR Shared Services Manager on a 14 months contract to lead and manage a HR Shared Services team across multiple regions, including the UK, USA, UAE, and South Africa for a global matrix organisation.
As the Senior HR Shared Services Manager, you will oversee the delivery of high-quality employee lifecycle administration services, including onboarding, contract management, payroll governance, benefits administration, offboarding, and HR data management. You will collaborate closely with internal stakeholders and external payroll vendors to ensure compliance, efficiency, and a seamless employee experience across multiple territories.
This role requires a strategic thinker with strong leadership skills who can foster a culture of continuous improvement while maintaining a pragmatic approach to delivery. You will play a critical part in driving smarter working practices, optimising processes, and ensuring alignment with regulatory requirements.
Key Responsibilities:
- Lead and develop the regional HR Shared Services team across seven countries.
- Ensure consistent delivery of all employee lifecycle administration processes.
- Partner with external payroll vendors to ensure accurate and compliant payroll services.
- Build strong relationships with internal stakeholders to support decision-making and workforce planning.
- Drive process harmonisation, digitisation, and automation initiatives in collaboration with global HR teams.
- Maintain robust quality controls and audit readiness while proactively identifying risks and implementing mitigation strategies.
Experience
- 5+ years leading an HR Shared Services function in a fast-paced commercial environment across multiple territories. Proven experience managing multi-country HR operational teams is essential.
- Strong knowledge of HR operational processes, payroll governance, employment legislation, and relevant software tools (e.g., D365, PBI).
- Exceptional communication skills and the ability to engage effectively at all levels of the organisation.
- Demonstrated capability in fostering team development, driving change management initiatives, and delivering pastoral care to employees.
- A solutions-focused approach with critical thinking skills to analyse metrics and trends.
- Ability to navigate complex international environments while maintaining a customer-centric focus.