Senior HR Operations Advisor 8 Months FTC (31st March 2027)

Description

Location: London or Milton Keynes (minimum of two days a week in the office. You can do more than two days if preferable)

Working hours: Full time (9 day Fortnight companywide)

Contract type/duration: 8 Months FTC (31st March 2027)

Band: 2.3

Salary: £49210 - £58651 (dependent on office location and proven ability)

Reporting to: Head of HR Operations

Closing date: 11th Aug 2026, 10am

Final Interview dates: 17th, 18th and 19th August.

Key Responsibilities

• Be a trusted advisor to managers and colleagues on HR policy, contractual matters, employment processes and day-to-day people issues, applying sound judgement and escalating higher risk matters appropriately.
• End-to-end management of employee relations casework, including absence management, performance, disciplinary, grievance, flexible working requests.
• Maintain accurate, confidential and GDPR-compliant HR records, case files, right to work evidence and contractual documentation, identifying risks and taking action to resolve or escalate them.
• Support transition of HRIS from Cezanne to HiBob, maintaining data quality, processing system changes, producing reports and supporting colleagues to use HR systems and processes effectively.
• Lead or contribute to HR projects, cyclical activities and process improvements, coordinating input from others where required and sharing learning with the team.
• Respond to HR Inbox queries and provide clear, customer-focused advice, taking ownership of resolution and identify opportunities to improve colleague experience.
• Uphold and promote CPC’s values, supporting equity, inclusivity and diversity, and undertake other reasonable duties to support effective business operations.

Skills, Knowledge and Expertise

• Previous experience in a busy HR team is required, with strong capability across HR operations, HRIS, employee lifecycle processes, records compliance and first-line ER advice.
• Credible, discreet and customer-focused, with the ability to build trusted relationships and manage a busy workload independently.
• Previous experience using HiBob systems for core HR would be ideal.
• Experience delivering HR operational processes across the employee lifecycle, with good knowledge of HR policy, employment law and contract law.
• Experience advising managers on employee relations and people management matters, with sound judgement on when to escalate risk or complexity.
• Confident HRIS user, able to maintain data quality, produce reports and support process improvement or automation.
• Excellent written and verbal communication skills, including drafting clear correspondence, guidance and process documentation.
• CIPD Level 5 qualification is preferred but not essential.

Benefits

• 9 day fortnight for everyone, every other Friday.
• 23.5 holiday entitlement for everyone, with pro-rata calculations for part-time employees, along with a Christmas shutdown period for additional days off.
• Competitive pension, up to 10% company contribution to help you save for your future.
• Two paid days of volunteering leave per year (pro-rata for part-time employees) to support charitable activities.
• Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members.
• Cycle to Work Scheme encouraging a healthy and sustainable commute.
• Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well-being.
• Payroll Giving scheme, allowing regular charitable contributions from pre-tax income, maximizing the impact of your donations.
• Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities.
• Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates – provides employees with free, expert mortgage advice and end-to-end mortgage support from the application process through to completion.