Senior Genesys Cloud Engineer
Contract: 6 months
Location & Work Model: Dublin city centre - hybrid
Rate: €550 - 600
We are looking for an experienced Senior Genesys Cloud Engineer to support, develop and optimise enterprise-scale communications and contact centre platforms. This is an opportunity to take a technical lead role across Genesys Cloud, unified communications, telephony and omnichannel customer engagement solutions within a complex enterprise environment.
Our client is a large organisation investing in reliable, scalable communications technologies to enhance customer experience and business connectivity.
Responsibilities
- Provide technical ownership and expertise across Genesys Cloud, Unified Communications and omnichannel contact centre platforms, ensuring service availability, performance and reliability.
- Lead technical troubleshooting, incident and problem resolution, acting as the Level 2 technical escalation point for complex platform and service issues.
- Design, develop and improve communications solutions across voice, email, SMS, messaging, social, outbound campaigns and collaboration services.
- Manage and optimise integrations and underlying technologies, including VoIP, SIP, RTP, TCP/IP, LAN, WAN and MPLS.
- Lead technical projects, platform enhancements and service improvements, working with internal teams, business stakeholders and external technology vendors.
About You
- At least 5 years' experience in a senior contact centre, telephony, unified communications or communications engineering role.
- Strong hands-on knowledge of Genesys Cloud, ideally supported by a Genesys Cloud certification.
- In-depth understanding of contact centre technologies, omnichannel solutions, telephony protocols and networking infrastructure.
- Experience supporting and delivering enterprise-scale communications, collaboration or contact centre solutions.
- Strong technical troubleshooting, analytical and problem-solving skills, with the ability to lead technical discussions and coordinate delivery across multiple stakeholders.
Essential: Genesys Cloud certification.
Desirable
Cisco CCNA, IT-related third-level qualification and ITIL Foundation/Practitioner.
Interested?
If you are a Senior Genesys Cloud Engineer with strong enterprise communications experience and enjoy taking ownership of complex technical platforms, we'd love to hear from you. Apply today to find out more.