Who You Are
You are an experienced finance professional and confident team leader, skilled in credit control, resolving complex cases and improving tuition fee collection.
About Us
Regent College London is a leading independent higher education provider, offering flexible and inclusive learning across multiple London campuses.
We are student-focused, digitally forward, and committed to academic excellence.
The Role
Lead tuition fee collection, manage Finance Administrators, oversee complex cases, improve collection performance and ensure accurate, timely and compliant student support.
Key Responsibilities
- Lead the day-to-day Credit Control operation for domestic and international students.
- Line-manage Finance Administrators, allocate caseloads, set priorities, provide training and monitor performance.
- Oversee the collection of tuition fees, deposits and outstanding balances across all student groups and payment routes.
- Ensure required deposits are collected from domestic students whose Student Finance or LLE funding has not been approved by the course start date.
- Manage complex and escalated cases, including overdue fees, delayed funding, failed payment arrangements and disputed charges.
- Lead timely and professional payment recovery through email, telephone and face-to-face communication.
- Agree and monitor payment arrangements in line with institutional policies and approved payment terms.
- Review team communications, account notes, statements, reminders and escalation actions to ensure accuracy and consistency.
- Monitor aged debt, collection performance and unresolved cases, providing regular reports and management updates.
- Ensure payments, receipts and account adjustments are accurately recorded and reconciled across finance and student record systems.
- Work closely with Student Finance Operations, Finance, Registry, Admissions, Enrolment and Student Support to resolve account-related issues and support student continuation.
- Refer queries relating to Student Finance or LLE applications to the appropriate Student Finance Operations team.
- Identify weaknesses in collection processes and implement improvements to strengthen payment recovery.
- Ensure compliance with data protection, consumer protection, institutional policies and agreed payment terms.
Essential
- Experience in credit control, accounts receivable, student finance or a related financial administration role.
- Experience supervising, training or coordinating staff and managing team workloads.
- Strong Excel skills and confidence using finance, CRM and student record systems; experience of Sage Intacct and Unit-e is advantageous.
- Strong written and verbal communication, negotiation and conflict-resolution skills, including sensitive face-to-face discussions.
- Able to prioritise risk, make balanced decisions, escalate appropriately and maintain accurate records under pressure.
- The postholder must handle student and financial information confidentially and comply with data protection, finance, student funding and institutional requirements.
- The role requires regular campus attendance and direct engagement with students and colleagues.
Desirable
- Experience in higher education, further education or another student-facing environment.
- Relevant finance, accounting, business or professional qualification, or equivalent practical experience.
What We Offer (some benefits subject to completion of successful probation)
Health Benefits
Life Assurance Plans
Salary Sacrifice Schemes (Pension, Cars, Cycle to Work)
Annual Leave & Holiday Benefits (Buy Holiday, Additional Christmas Leave & Carry Over Leave)
Employee Assistance Plan (EAP) & 24/7 Access to GPs
Employee Discounts (Gym, Shopping, Cinema)
Working Hours & Flexibility
40 hours per week
Full-time, 12-month fixed-term contract
Compliance Statement
Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation.
We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.