The Role
You'll play a key role in supporting and improving the firm's end-user computing environment, working across desktop engineering, endpoint management, virtual desktop technologies and workplace support services.
Responsibilities
- Providing hands-on EUC, Desktop and TechBar support
- Troubleshooting complex Windows, hardware and software issues
- Supporting enterprise endpoint management technologies, including SCCM and modern management platforms
- Managing device builds, imaging, deployments and endpoint configuration
- Supporting Citrix and virtual desktop environments
- Investigating recurring incidents and identifying root causes
- Working with infrastructure and engineering teams to deliver permanent solutions
- Driving continuous service improvement initiatives
- Identifying opportunities for automation and process optimisation
- Maintaining high levels of customer satisfaction within a fast-paced enterprise environment
- Sharing technical expertise and supporting the development of colleagues across the team
Skills & Experience
We're keen to speak with candidates who have experience across several of the following areas:
- Desktop Engineering or EUC Support
- Windows 10/Windows 11
- SCCM/MECM
- Microsoft Intune
- Endpoint Management
- Citrix Virtual Apps & Desktops
- VDI Technologies
- ServiceNow
- Software Deployment & Packaging
- Device Imaging & Build Management
- Incident & Problem Management
- PowerShell
- Root Cause Analysis
- Automation & Continuous Improvement
What We're Looking For
We're interested in engineers who are naturally curious and enjoy understanding how things work.
- Why did this happen?
- How can we prevent it happening again?
- Can this be automated?
- How can we improve the employee experience?
You'll take ownership of technical issues, enjoy collaborating with others and be motivated by delivering long-term improvements rather than short-term fixes.
Rate:
£350/day
Location:
London
IR35 Status:
Inside
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Senior