Senior Engineer
Posted 1 week ago by LanceSoft, Inc.
Negotiable
Undetermined
Hybrid
Livingston, Scotland, United Kingdom
Summary: The Senior Engineer role involves a variety of tasks related to the installation, configuration, development, and upgrading of services within the Contact technologies platform. The position requires collaboration with support teams and management of projects to ensure the delivery of services. The role is based in Livingston, Scotland, and operates in a hybrid working arrangement. Candidates should have experience in the Contact Centre industry and relevant technical skills.
Key Responsibilities:
- Complete configuration, installation and support of equipment to the specifications of the business
- Maintain software applications and operating systems through regular maintenance
- Maintain configuration and support documentation
- Manage assigned projects and program components to deliver services in accordance with established objectives
- Development of our inhouse solutions
- Work closely with our support team and other areas to provide expert knowledge on our contact centre solutions
Key Skills:
- Knowledge of Databases, elasticsearch, kibana, logstash, Grafana and Beats
- Proven track record as an engineer with experience in the Contact Centre industry
- Development experience in PHP, ASP, Oracle SQL and Javascript
- Experience with Genesys, FileNet, and Kana Response
Salary (Rate): undetermined
City: Livingston
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: Senior Engineer
Duration: 12 months contract
Location: Livingston, Scotland
Hybrid
Description: The main function of a Senior Engineer is to perform a wide variety of installation, configuration, development and upgrading of services within our Contact technologies platform. These include systems such as Genesys Pure Engage, Kana Response, Filenet and some bespoke inhouse systems.
Job Responsibilities:
- Complete configuration, installation and support of equipment to the specifications of the business
- Maintain software applications and operating systems through regular maintenance
- Maintain configuration and support documentation
- Manage assigned projects and program components to deliver services in accordance with established objectives
- Development of our inhouse solutions.
- Work closely with our support team and other areas to provide expert knowledge on our contact centre solutions
Experience: Knowledge of Databases, elasticsearch, kibana, logstash, Grafana and Beats would be desirable. Proven track record as an engineer with experience in the Contact Centre industry would be advantageous Development experience in PHP, ASP, Oracle SQL and Javascript would be desirable. Experience with Genesys, FileNet, and Kana Response would be advantageous