Senior Engagement Manager
Posted Today by Experis UK
£510 Per day
Inside
Hybrid
Telford, England, United Kingdom
Summary: The Senior Engagement Manager role involves overseeing multiple engagements with a focus on managing client relationships, project delivery, and financial oversight. The position requires strong stakeholder management skills and the ability to coordinate project teams effectively. The role also emphasizes the importance of technical knowledge in platform deliveries and the ability to drive quality assurance and change management. Candidates must be eligible for SC clearance and will work on-site two days a week in either Telford or Worthing.
Key Responsibilities:
- Manage multiple engagements and ensure successful delivery of services.
- Oversee senior stakeholder management across various business areas.
- Create and manage Statements of Work (SoW) and deliverables to clients.
- Handle budget management, forecasts, and month-end reporting.
- Coordinate project team members and manage resource allocation.
- Address people issues and ensure appropriate resources for engagements.
- Manage all aspects of delivery including risks, issues, scope, cost, and timeline.
- Provide regular progress and financial reporting for commercial arrangements.
- Create and manage Microsoft project planning.
- Serve as the primary point of contact for clients during platform delivery initiatives.
- Define and document scope, objectives, and deliverables in partnership with clients.
- Develop and maintain detailed project plans, status updates, and risk assessments.
- Facilitate regular progress reviews and lessons learned sessions.
- Drive quality assurance and user acceptance testing.
- Champion change management and adoption strategies.
- Report on key performance indicators and engagement outcomes to leadership.
Key Skills:
- Experience with Agile and Waterfall methodologies.
- Strong communication skills with the ability to influence and mentor others.
- Excellent team working skills.
- Strong financial management skills.
- Ability to work independently and under own initiative.
- Excellent consulting and customer-facing skills.
- Familiarity with enterprise platforms (e.g., SAP, ServiceNow) and third-party integrations.
- Understanding of cloud services (AWS, Azure, GCP) and migration strategies.
- Knowledge of data management, cybersecurity best practices, and regulatory compliance.
- Experience in DevOps, CI/CD pipelines, and platform operations.
- Awareness of emerging technologies such as AI and machine learning.
Salary (Rate): £510 daily
City: Telford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Senior
Industry: IT
Location: Telford or Worthing - 2 days on site per week 6 months £460-510 per day - Umbrella only Candidates must be eligible for SC clearance
An Engagement Manager is required to manage a number of Engagements. There is a wide range of services that are supported, maintained in this exciting, challenging, role.
The Role Will Include
- Senior Stakeholder management across multiple areas of the business
- SoW creation and management of our deliverables to the client
- Responsibility for actuals, forecasts, budget management, month-end reporting
- Co-ordination and management of project team members
- Dealing with people issues and ensuring the engagement has the right resources
- Management of all aspects of delivery including risks, issues, scope, cost and timeline
- Regular progress and financial reporting for T&M and Fixed price commercial arrangements
- Creation and management of Microsoft project planning
An Engagement Manager specialising in platform deliveries occupies a pivotal role at the intersection of client relationships, project management, technical oversight, and strategic vision. This role is tasked with steering complex platform initiatives to success, ensuring seamless integration, client satisfaction, and commercial viability.
Key Skills
- Experience of Agile / Waterfall methodologies
- Good communicator, ability to influence, mentor and coach others
- Excellent team working skills
- Strong financial management including being able to grow the engagement
- Ability to work under own initiative
- Excellent consulting and customer facing skills
- Technical Knowledge/expertise
- Familiarity with enterprise platforms (e.g., SAP, ServiceNow), custom solutions, and third-party integrations.
- Understanding of cloud services (AWS, Azure, GCP) and migration strategies.
- Knowledge of data management, cybersecurity best practices, and regulatory compliance.
- Experience in DevOps, CI/CD pipelines, and platform operations.
- Aware of emerging technologies such as AI, machine learning etc
Responsibilities
- Serve as the primary point of contact for clients during platform delivery initiatives.
- Define and document scope, objectives, and deliverables in partnership with clients and technical teams.
- Develop and maintain detailed project plans, status updates, and risk assessments.
- Coordinate resource allocation, onboarding, and performance management across delivery teams.
- Facilitate regular progress reviews, retrospectives, and lessons learned sessions.
- Drive quality assurance, user acceptance testing, and post-launch support.
- Champion change management and adoption strategies to maximise platform value.
- Report on key performance indicators and engagement outcomes to internal leadership.