Senior Digital Service Owner - Digital Services, Data & Technology Portfolios
Posted Today by Contracts IT Recruitment Consulting Ltd
Negotiable
Undetermined
Hybrid
Wiltshire, UK
Summary: The Senior Digital Service Owner role involves leading the strategy, governance, and delivery of digital service portfolios within a public sector organization in Wiltshire. The position requires significant experience in developing and implementing digital strategies aligned with organizational objectives, with a focus on AI and data management. The role is hybrid and offers a long-term contract with opportunities for extensions. Candidates must possess strong stakeholder engagement and leadership skills, along with a proven track record in managing IT and digital services.
Key Responsibilities:
- Developing and implementing multi-service digital strategies aligned to organisational objectives.
- Leading the governance, delivery, and continual improvement of complex digital service portfolios.
- Managing service performance against agreed KPIs, contractual obligations, and Service Level Agreements (SLAs).
- Acting as the senior escalation point for service-related issues and risks.
- Building strong stakeholder relationships and influencing strategic decision-making.
- Translating business requirements into practical service initiatives and delivery roadmaps.
- Prioritising and managing service change within Agile environments.
- Working with internal teams, suppliers, and third-party partners to ensure successful service outcomes.
Key Skills:
- Significant experience developing and implementing digital service strategies that meet both current and future business requirements.
- Proven experience owning and managing IT and digital services throughout the full service life cycle.
- Strong background managing multiple digital services within complex enterprise environments.
- Experience delivering services through mixed resource models, including internal teams, contractors, and third-party suppliers.
- Demonstrable experience negotiating and managing Service Level Agreements and supplier performance.
- Strong stakeholder engagement, communication, and leadership skills.
- Experience balancing competing priorities and adapting to evolving business requirements.
- Ability to develop strategic roadmaps and translate them into successful operational delivery.
- Knowledge of ITIL Service Management principles (ITIL v3 or equivalent experience).
- Experience working within Agile delivery environments (eg Scrum, Agile Practitioner, PSM, PMI-ACP or similar).
Salary (Rate): undetermined
City: Wiltshire
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Senior Digital Service Owner - Digital Services, Data & Technology Portfolios
Location: Wiltshire, Southwest England (Hybrid working)
Duration: 12 months with extensions (long-term)
UK Nationals only
*Public Sector Experience and relevant accreditation highly desirable*
Excellent Rates
*Urgent 12 Month contract - Interviewing and hiring now!*
This is a * Wiltshire * Hybrid based role with an excellent immediate start within a Public Sector organisation working on *Developing and implementing multi-service digital strategies aligned to organisational objectives.*
We are seeking experienced Senior Digital Service Owners to lead the strategy, governance, and delivery of critical digital service portfolios within a complex and highly regulated environment.
These positions offer the opportunity to take ownership of a suite of enterprise digital services, ensuring they continue to meet current and future business needs while delivering measurable value across the organisation.
Initial portfolio focus areas include:
- Artificial Intelligence (AI), Data and Information Management
- Engineering, Research, Science & Technology Data Services
The Role
As a Senior Digital Service Owner, you will be accountable for the end-to-end life cycle management of multiple digital services, from strategy development and service design through to operational delivery, continual improvement, and eventual retirement.
Working closely with technical specialists, programme teams, project managers, and senior stakeholders, you will define service roadmaps, establish governance frameworks, monitor service performance, and drive continuous improvement initiatives.
Key responsibilities include:
- Developing and implementing multi-service digital strategies aligned to organisational objectives.
- Leading the governance, delivery, and continual improvement of complex digital service portfolios.
- Managing service performance against agreed KPIs, contractual obligations, and Service Level Agreements (SLAs).
- Acting as the senior escalation point for service-related issues and risks.
- Building strong stakeholder relationships and influencing strategic decision-making.
- Translating business requirements into practical service initiatives and delivery roadmaps.
- Prioritising and managing service change within Agile environments.
- Working with internal teams, suppliers, and third-party partners to ensure successful service outcomes.
Core Experience Required
Successful candidates will demonstrate:
- Significant experience developing and implementing digital service strategies that meet both current and future business requirements.
- Proven experience owning and managing IT and digital services throughout the full service life cycle.
- Strong background managing multiple digital services within complex enterprise environments.
- Experience delivering services through mixed resource models, including internal teams, contractors, and third-party suppliers.
- Demonstrable experience negotiating and managing Service Level Agreements and supplier performance.
- Strong stakeholder engagement, communication, and leadership skills.
- Experience balancing competing priorities and adapting to evolving business requirements.
- Ability to develop strategic roadmaps and translate them into successful operational delivery.
- Knowledge of ITIL Service Management principles (ITIL v3 or equivalent experience).
- Experience working within Agile delivery environments (eg Scrum, Agile Practitioner, PSM, PMI-ACP or similar).
Additional Information
Due to the nature of the environment and projects involved, applicants should be comfortable working within secure government and defence-related settings and be capable of meeting associated onboarding and vetting requirements.
Please send your CV or call Javaid to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.