Senior Digital Project Manager

Fixed Term contract for 12 months

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.

You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

Sitting within the Transformation team and working as part of a team of programme and project managers, the postholder is responsible for the management of major programmes and/or a variety of (potentially concurrent) projects as part of delivering St John’s wider strategic roadmap. The postholder will be a skilled planner and able to communicate effectively with stakeholders of all levels. While operating across St John the postholder sits within the DDAT network and is expected to be Digitally literate and competent at managing technology-based programmes and projects as a core part of their remit. The postholder forms strong relationships within DDAT and across the wider networks so that they can effectively bring stakeholders together to solve problems and close programmes and projects. Liaises across multiple teams and effectively matrix manages on assigned projects/programmes to ensure engagement and successful delivery against the agreed business outcomes and expectation. Responsible for ensuring that the benefits stated within each programme/project can be delivered, by ensuring there is clear ownership of deliverables – through delivery and efficient planning and holding others accountable.

This role is a Fixed Term Contract of minimum 12 months to deliver an eCommerce Website Re platform and Content Platform to SaaS solutions and associated Universal MyAccount Area and Course booking replacement, implementing end-to-end system integrations including data management and migration and aligning wider business process change with adoption of new systems and new ways of working. The applicant must therefore have significant experience in eCommerce projects and complex system integrations with data impacts, excellent stakeholder management and relationship skills and the ability to support successful adoption of new systems and change management.

About You

You will be educated to GCSE level or equivalent (Grade C / 4), a minimum of 5, including Maths & English, be qualified in programme and project management (e.g. MSP, APM, PRINCE2, Agile), have demonstrable experience of managing complex large programmes and projects (including digital delivery) from concept through to operational use, have experience of directing and motivating cross functional programme and project teams, experience of working in structured programme / project teams following defined governance standards relating to planning, resource management, RAID management, financial management, have experience in working to a structured and/or agile programme and project methodologies, you will have matrix management leadership skills applicable to technical and non-technical multidisciplinary programme and project teams, have the ability to lead and prioritise complex projects being mindful of interfaces, interdependencies and maintaining positive working relationships and have excellent interpersonal skills with the ability to communicate complex and detailed information effectively at all levels, including c-suite, using multiple channels.

About the Role

Create robust programme / project plans, resource plans, financial estimates and key milestones for assigned work, escalating and proposing possible solutions where necessary to the Head of Product and Portfolio. Ensure robust and effective governance to SJA standards and principles; control and reporting maintained for all assigned programmes and projects. Ensure all team members understand their roles; ensuring programme / project objectives and requirements are understood and met. Provide a point of escalation for individual projects. Establish and attend programme / project boards to report progress, finances, risks and issues to stakeholders and agree owners and actions for all programme / project risks to ensure successful delivery. Communicate to and interact with senior stakeholders and assist functional departments in the development of business cases and option papers in support of St John’s strategic outcomes Lead and have oversight of programme / project teams driving collaboration and ensuring that the correct stakeholders are involved, engaged and contributing to the programme / project. Hold stakeholders accountable for programme / project plan workstreams and tasks, understanding stakeholder programme / project delivery challenges and propose relevant, robust mitigations that takes all other programme / project dependencies into consideration. Where appropriate, manage third party suppliers, manage risks, issues, and change. Lead on problem solving and takes decisions to ensure successful delivery of the workstreams Leads the team to enable smooth delivery of multiple workstreams, identifies risks and escalations and manages these, motivates growth and learning within the team Manage dependencies across workstreams, where necessary lead on re-scoping / replanning of programme to meet requirements Manage budget, team and resource allocation to deliver programme, proactively challenge where needed. Identify internal and external project dependencies in collaboration with the wider Project and Programme Management team, principally the Portfolio Manager. Digital remit and responsibility for overarching delivery of the projects and individual projects where required Lead new technology solution and delivery rollouts on allocated programmes / projects, including consultation with stakeholders to gather requirements and specifications, delivering solutions that are fit for purpose, on time and on budget Gain and maintain an active understanding of the business and technology strategies and direction, using knowledge of business systems to align proposals for change with those strategies. Ability and knowledge to work with developers, infrastructure and test teams to support programme delivery, identify challenges and mitigate risks Collaboration with system leads to enable use of digital enablers and existing technologies where possible Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.