Senior D365 SME (Sales and Marketing)

Role: Sr D365 SME (Sales and Marketing)

Location: Reading, UK

Type of role: Contract

Work mode: Hybrid - 2-3 Days onsite in a week

JD

SSE is looking for an experienced Dynamics 365 SME with deep expertise in D365 Sales and Marketing with a proven track record of leading similar business transformation initiatives. The SME would be expected to:

KEY ACCOUNTABILITIES

• Demonstrate standard Dynamics 365 capabilities and showcase fit-to-standard approaches.
• Share lessons learned and best practices from comparable D365 implementations.
• Challenge unnecessary customization requests and promote maximum adoption of OOTB functionality.
• Help business stakeholders understand what "good" looks like through industry-leading processes and operating models.
• Facilitate workshops, guide business discussions, and advise on solution design decisions.
• Act as a trusted advisor to both SSE and TCS teams, helping bridge the gap between business expectations and platform capabilities.
• The ideal candidate should be an experienced D365 practitioner with strong consulting and stakeholder management skills, capable of influencing senior business leaders and driving alignment around best-practice CRM processes, demonstrate how Standard OOTB workflows/approach can benefit business.
• Provide overall Technical Assurance across Design/Architecture/Integration/Configuration/Customization/Test strategy and act as the technical authority for the program.