Summary: The Senior Customer Services Administrator role involves being the first point of contact for customers, providing excellent service and ensuring smooth office operations. The position requires strong administrative skills and the ability to handle a high volume of customer inquiries across various communication channels. The ideal candidate should be enthusiastic, personable, and available at short notice. This is a temporary position based in Chester, requiring a proactive approach to customer care and case management.

Key Responsibilities:

• Act as the first point of resolution for customer inquiries.
• Maintain detailed knowledge of company policies and procedures to provide accurate advice.
• Resolve customer inquiries through face-to-face, telephone, electronic, letter, and text communication.
• Process sensitive customer information while maintaining confidentiality and professionalism.
• Ensure high customer satisfaction through proactive customer care.
• Analyze case loads and monitor customer inquiries to ensure timely responses.
• Collaborate with complaints officers to address cases within the 10-day response time.
• Liaise with colleagues and customers via MS Teams, phone calls, and emails.

Key Skills:

• Experience handling a high volume of inbound calls.
• Excellent administration experience.
• Positive and proactive attitude.
• Strong communication skills.

Salary (Rate): £22.50

City: Chester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: Other