Senior Customer Complaints Specialist Financial Services
Posted 3 days ago by Brook Street UK
Negotiable
Undetermined
Hybrid
Manchester
Summary: The role of Senior Customer Complaints & Outcomes Specialist involves working with a leading investment platform in Manchester City Centre. This newly created position focuses on enhancing customer outcomes and managing complaints within the Customer Outcomes function. The contract is temporary for 12 weeks, with potential for extension, and offers a hybrid working arrangement. The position requires flexibility in shifts from Monday to Friday.
Key Responsibilities:
- Manage customer complaints and ensure effective resolution.
- Enhance customer outcomes through strategic initiatives.
- Collaborate with various teams to improve service delivery.
- Monitor and report on complaint trends and outcomes.
- Provide insights and recommendations for process improvements.
Key Skills:
- Strong communication and interpersonal skills.
- Experience in customer service or complaints management.
- Ability to analyze data and identify trends.
- Problem-solving skills and attention to detail.
- Familiarity with financial services is preferred.
Salary (Rate): £15.90 Hourly
City: Manchester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We're partnering with one of our clients based in Manchester City Centre, one of the UK's leading investment platforms, to recruit Senior Customer Complaints & Outcomes Specialist's for a newly created role within their Customer Outcomes function.
Temporary 12-week contract with the possibility for extension
Monday to Friday (shifts between )
Hybrid working pattern but must be able to com click apply for full job details