Senior Contracts Manager

THE ROLE

• Provide senior oversight across multiple contracts and operational workstreams.
• Act as a key link between senior leadership, Operations Managers, Supervisors, clients and delivery teams.
• Build trusted relationships with clients and represent the business at contract and performance meetings.
• Manage client expectations and take ownership of escalations and service issues.
• Support and appropriately challenge operational managers to ensure priorities are clear and commitments are delivered.
• Monitor contract performance, service levels, quality, risk and emerging operational issues.
• Provide senior leadership with clear updates on performance, priorities, risks and recommended actions.
• Review existing processes and introduce practical improvements to communication, workflow, reporting and accountability.
• Promote consistency across different operational teams and service areas.
• Support contract retention and the development of long-term client relationships.
• Help create a culture of ownership, collaboration and continuous improvement.

ABOUT YOU

• You are likely to have developed your career within a trade, construction, property-maintenance or building-services environment before progressing into contracts or operational management.
• You will understand the realities of operational and site delivery while also having the confidence and credibility to manage senior client relationships.
• You will ideally bring:
• Significant Contracts Management, Operations Management or senior service-delivery experience.
• Experience within construction, property maintenance, social housing, building services, multi-trade, mechanical, heating, plumbing or a related contracting environment.
• A practical understanding of planned and reactive operational delivery.
• Strong client-facing and stakeholder-management experience.
• The ability to support, lead and constructively challenge operational managers.
• Excellent organisation and prioritisation across multiple contracts, risks and deadlines.
• Strong commercial awareness and sound judgement.
• Clear and confident communication skills.
• The presence to command respect without taking an overly corporate approach.
• The confidence to manage upwards, identify problems early and recommend solutions.
• A relationship-led approach with a genuine commitment to accountability and high-quality delivery.

THE PERSON

• This opportunity will suit a mature, credible and grounded leader who understands what happens operationally on the ground.
• You will be equally comfortable attending a site meeting, supporting an operational manager, handling a challenging client conversation or presenting clear recommendations to the leadership team.
• This is a new position, giving the successful person the opportunity to shape the role and make a visible impact across the wider business.

PACKAGE

• Salary - Competitive
• Company car
• Fuel card
• Full-time, permanent position
• Approximately 38–40 hours per week
• Flexibility appropriate to the senior and operational nature of the role