Senior Contract Specialist

Summary: The Interim Contract Support Manager role in West Sussex involves overseeing key contract support and customer service functions to enhance Council contracts and frontline services. The position requires collaboration with various stakeholders and management of the Contract Support Team to ensure efficient service delivery. The role is hybrid, requiring two days on-site, and is classified as inside IR35. The contract is for six months with a possibility of extension.

Key Responsibilities:

• Manage administrative and technical support and projects for the Commercial Services and Contracts Division.
• Collaborate with other managers and liaise with contractors, residents, and external organizations to address queries and issues.
• Assist the Digital team in improving system responses to reduce public and councillor inquiries via digital channels.
• Oversee the Contract Support Team to maintain accurate records, databases, and procedures for frontline services.
• Produce financial reports for the Division and check contract invoices and payments to meet income recovery targets.
• Ensure the Contract Support Team serves as the first point of contact for stakeholders regarding service contracts.
• Manage internal and external stakeholders and the overall administrative function.

Key Skills:

• Experience in contract management and customer service functions.
• Strong administrative and technical support skills.
• Ability to collaborate effectively with various stakeholders.
• Proficiency in managing teams and maintaining accurate records.
• Financial acumen for producing reports and managing invoices.
• Familiarity with digital systems and improving service responses.

Salary (Rate): undetermined

City: West Sussex

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other