Senior Communications Manager - 12 Month FTC
Posted 1 week ago by HomeServe UK
Negotiable
Fixed-Term
Hybrid
Walsall, England, United Kingdom
Summary: The Senior Communications Manager will oversee the creation and delivery of impactful communications across various channels for a 12-month fixed-term contract. This role requires exceptional organizational skills and the ability to engage with diverse stakeholders while managing internal and external communications campaigns. The position involves collaboration with multiple departments and the management of events, ensuring alignment with corporate culture and values. The role is hybrid, requiring in-office presence in Walsall at least twice a week.
Key Responsibilities:
- Create, coordinate, and manage projects across Corporate Affairs, including internal and external communications.
- Lead and manage the employer brand strategy and implementation.
- Develop and manage an internal communications channel strategy, including new intranet and social channels.
- Write and produce consistent, creative content for internal communications channels.
- Lead on event production and organization with internal and external stakeholders.
- Manage external agencies and suppliers.
- Develop and maintain relationships with senior stakeholders.
- Oversee the onboarding program to reflect company culture and values.
- Manage the recognition program to align with People Promises.
- Responsible for company-wide events and internal communications channels.
Key Skills:
- Exceptional organizational skills and attention to detail.
- Experience in managing a variety of events, including scheduling and production management.
- Understanding of budget management.
- Excellent written and verbal communication skills.
- Creative thinking and ability to generate innovative ideas.
- Ability to engage with people at all levels within the business.
- Commercial awareness and ability to work well under pressure.
Salary (Rate): undetermined
City: Walsall
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Other
Join Our Team as a Senior Communications Manager! This is a 12 month fixed term contract. Are you passionate about crafting clear, engaging communications that make an impact? We’re looking for a skilled communicator with exceptional attention to detail and a knack for connecting with people. In this role, you’ll lead on creating and delivering high-quality content across multiple channels, ensuring our messaging is consistent and compelling. If you’re confident working with SharePoint, thrive in collaborative environments, and enjoy building relationships, this could be the perfect opportunity for you. We work in a hybrid way, with a requirement to travel into our Walsall office at least twice a week to work with the team. Please note that travel to our Nottingham and Preston office's will also be required occasionally. Corporate Affairs has a diverse portfolio for delivery and this role is a vital support in the fulfilment of all projects across the department. The role will deputise for communications matters in the absence of the Corporate Affairs Director and will be responsible for managing all communications needs in that instance. Day to day, the role is expected to manage, create and deliver internal and external communications campaigns, organise, manage and deliver employee-led events and training, and support all areas of the business to effectively communicate and fulfil culture led activities. Duties will be as diverse as writing content, producing broadcast-quality rich media, managing magazine production, planning, logistics and budget management for events and activities including engaging and managing external agencies and suppliers.
Principal Accountabilities
- Create, Coordinate and manage projects across Corporate Affairs including internal and external comms, and the effective communication of CSR and engagement activity
- Lead and manage the employer brand strategy and implementation
- Lead and manage an IC channel strategy, including provision of new intranet and social channels, using a wide range of IC skills and knowledge to plan, deliver and measure successful IC campaigns and interventions, including complex and sensitive programmes, change projects and crisis communications
- Take ownership for creating internal comms campaigns in partnership with all depts across the business, understanding their business needs and timescales, and review against all other internal communications to prioritise
- Write and produce consistent, creative and relevant content for IC channels through development and maintenance of relationships with key teams across HomeServe
- Develop and grow production skills and engage and support opportunities for people across HomeServe to develop in that area and realise potential efficiencies
- Lead on event production and organisation with both internal and external stakeholders
- Responsible for engaging and managing external agencies and suppliers
- Develop and maintain relationships with senior stakeholders
- Co-ordinate and manage production of all comms assets and presentations
- Be lead communications partner for Service Operations
- Responsible for the onboarding programme to ensure it reflects our company culture and value, ensuring new employees are aware of our culture and vision while making sure they feel welcome and valued from day one.
- Manage the recognition programme to ensure that it aligns to our People Promises, collaborating with all teams to promote recognition and to educate teams of opportunities to recognise their colleagues and peers.
- Responsible for company wide events at HomeServe.
- Responsible for our Internal comms channels, including a new intranet site, creating a group of comms champions and working with them to create communications for their area of the business
To be successful in this role you will need to have the following knowledge, skills and attributes:
Essential
- Exceptional organisational skills and attention to detail
- Experience and skill in managing a wide variety of events including co-ordination of scheduling, invites and production management
- Understanding and experience in managing and keeping to budgets
- Excellent written and verbal communication skills - an ability to write well for a variety of platforms is critical.
- Creative thinking - ability to generate innovative and creative ideas
- Ability to engage with people at all levels within the business
- Commercial awareness
- Quick thinking/creative, enjoys fast-paced environment and works well under pressure