Senior Client Service Associate
Posted 1 week ago by Vanguard
Negotiable
Undetermined
Hybrid
City Of London, England, United Kingdom
Summary: The Senior Client Services Associate role at Vanguard involves leading the European Client Services team in a hybrid work environment. The position requires expertise in European markets and asset management to enhance client relationships and operational delivery. The successful candidate will collaborate with cross-functional teams to improve processes and contribute to the growth of client operations. This role offers an opportunity for leadership development within a supportive and inclusive culture.
Key Responsibilities:
- Lead and inspire the European Client Services team, ensuring a collaborative and high-performing environment.
- Provide expert guidance and support to clients and team members using deep knowledge of European markets.
- Drive excellence in client service and operational delivery leveraging asset management experience.
- Act as a trusted point of contact for key clients to strengthen relationships and deliver outstanding service.
- Collaborate with cross-functional teams to improve processes and contribute to the growth of European client operations.
Key Skills:
- 4+ years of experience in asset management client services.
- Familiarity with Distributor and Rebate Agreements.
- Experience working with European clients, particularly in intermediated retail and wholesale.
- Knowledge of Swiss, Benelux, and German markets and client servicing requirements.
- Supervisory experience is a plus.
- Strong understanding of client services processes and best practices within asset management.
- Nice-to-have: German or French language skills.
Salary (Rate): undetermined
City: City Of London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Senior Client Services Associate
Location: London
Role Type: Contract
Work Setup: Hybrid - 3 days
Who We Are
Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.
What you'll do
- Lead and inspire our European Client Services team, ensuring a collaborative and high-performing environment
- Bring your deep knowledge of European markets to provide expert guidance and support to both clients and team members
- Leverage your asset management experience to drive excellence in client service and operational delivery
- Act as a trusted point of contact for key clients, helping to strengthen relationships and deliver outstanding service
- Work closely with cross-functional teams to improve processes, share insights, and contribute to the growth of our European client operations
What you bring
- 4+ years of experience in asset management client services, supporting a range of client needs
- Familiarity with Distributor and Rebate Agreements, ensuring accurate and compliant client operations
- Experience working with European clients (ex-UK), particularly in intermediated retail and wholesale
- Knowledge of Swiss, Benelux, and German markets and client servicing requirements
- Supervisory experience is a plus, but not required - opportunity to grow into a leadership role
- Strong understanding of client services processes and best practices within asset management
- Nice-to-have: German or French language skills to support multilingual client interactions
What's Next
If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.