Senior CCM Technical Application Specialist-Banking Client Experience Required

Senior CCM Technical Application Specialist-Banking Client Experience Required

Posted Today by Vallum

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Negotiable
Inside
Hybrid
Halifax, West Yorkshire, UK
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Agile Methodology Application Programming Interface (API) Banking Business Requirements Communications Management Continuous Integration and Continuous Delivery DevOps Digital Communications Enterprise Application Software Enterprise Integration Financial Services Life Cycle Planning Management Root Cause Analysis Solution Delivery Solution Design Stakeholder Management Technical Documentation Workflows

Summary: The Senior CCM Technical Application Specialist will support a strategic transformation programme for a leading Banking & Financial Services client, focusing on designing, implementing, and supporting enterprise customer communication platforms. This role requires extensive expertise in customer communications technologies and technical leadership within regulated banking environments. The successful candidate will lead complex technical initiatives and ensure high-quality customer communications across multiple channels. Strong collaboration with stakeholders and mentoring of junior engineers will also be key components of this position.

Key Responsibilities:

  • Lead complex technical initiatives across enterprise customer communication platforms.
  • Provide technical direction and architectural guidance to development teams.
  • Establish best practices, governance, and technical standards.
  • Drive innovation through proof-of-concept (POC) activities and solution improvements.
  • Design, develop, and support enterprise communication solutions.
  • Deliver scalable document generation and communication workflows.
  • Enhance customer communication frameworks across digital and print channels.
  • Ensure high availability, performance, and regulatory compliance.
  • Design integrations between communication platforms and enterprise banking applications.
  • Collaborate with business analysts, architects, and engineering teams.
  • Manage dependencies across upstream and downstream systems.
  • Support end-to-end solution delivery throughout the project life cycle.
  • Perform root cause analysis for complex production issues.
  • Drive performance optimisation and platform stability.
  • Evaluate emerging technologies and recommend improvements.
  • Produce technical documentation and operational best practices.
  • Work closely with business stakeholders, architects, and delivery teams.
  • Translate business requirements into scalable technical solutions.
  • Mentor junior engineers and provide technical leadership across the programme.

Key Skills:

  • 10+ years of experience delivering enterprise application solutions.
  • Strong experience working with Customer Communications Management (CCM) platforms.
  • Experience leading complex technical initiatives within Banking or Financial Services.
  • Proven ability to deliver enterprise-scale transformation programmes.
  • Experience working within Agile delivery environments.
  • Customer Communications Management (CCM) platforms.
  • Precisely DOC1.
  • OpenText Exstream.
  • Quadient Inspire.
  • EngageOne.
  • FIS CSF (or equivalent platforms).
  • REST APIs and enterprise integrations.
  • Document composition and orchestration.
  • PDF/AFP document formats.
  • CI/CD and DevOps practices.
  • Experience with document composition, post-composition, and archive solutions.
  • Knowledge of digital communication frameworks.
  • Experience with enterprise integration technologies.
  • Familiarity with modern web technologies.
  • Experience mentoring technical teams.
  • Experience with Banking or Financial Services.
  • Experience in regulatory and compliance-driven environments.
  • Experience in enterprise-scale application support.
  • Experience in high-volume customer correspondence.

Salary (Rate): 550GBP/Day

City: Halifax

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Senior

Industry: IT

Detailed Description From Employer:

Job Title: Senior CCM Technical Application Specialist-Banking Client Experience Required

Location: Halifax/Edinburgh - Hybrid (2 Days Onsite)

Duration: 12Months

Rate: 550GBP/Day Inside IR35

Job Overview
We are seeking an experienced Senior Technical Application Specialist to support a strategic transformation programme for a leading Banking & Financial Services client. The successful candidate will play a key role in designing, implementing, and supporting enterprise customer communication platforms that deliver secure, scalable, and high-quality customer communications across multiple banking channels.
This position requires strong expertise in customer communications technologies, document composition platforms, enterprise integrations, and technical leadership within highly regulated banking environments.

Key Responsibilities
Technical Leadership
* Lead complex technical initiatives across enterprise customer communication platforms.
* Provide technical direction and architectural guidance to development teams.
* Establish best practices, governance, and technical standards.
* Drive innovation through proof-of-concept (POC) activities and solution improvements.

Customer Communication Platforms
* Design, develop, and support enterprise communication solutions.
* Deliver scalable document generation and communication workflows.
* Enhance customer communication frameworks across digital and print channels.
* Ensure high availability, performance, and regulatory compliance.

Solution Design & Integration
* Design integrations between communication platforms and enterprise banking applications.
* Collaborate with business analysts, architects, and engineering teams.
* Manage dependencies across upstream and downstream systems.
* Support end-to-end solution delivery throughout the project life cycle.

Production Support & Continuous Improvement
* Perform root cause analysis for complex production issues.
* Drive performance optimisation and platform stability.
* Evaluate emerging technologies and recommend improvements.
* Produce technical documentation and operational best practices.

Stakeholder Management
* Work closely with business stakeholders, architects, and delivery teams.
* Translate business requirements into scalable technical solutions.
* Mentor junior engineers and provide technical leadership across the programme.

Experience
* 10+ years of experience delivering enterprise application solutions.
* Strong experience working with Customer Communications Management (CCM) platforms.
* Experience leading complex technical initiatives within Banking or Financial Services.
* Proven ability to deliver enterprise-scale transformation programmes.
* Experience working within Agile delivery environments.

Technical Skills
* Customer Communications Management (CCM) platforms
* Precisely DOC1
* OpenText Exstream
* Quadient Inspire
* EngageOne
* FIS CSF (or equivalent platforms)
* REST APIs and enterprise integrations
* Document composition and orchestration
* PDF/AFP document formats
* CI/CD and DevOps practices

Banking Domain Knowledge
Candidates should demonstrate experience with:
* Banking or Financial Services
* Customer communication platforms
* Regulatory and compliance-driven environments
* Enterprise-scale application support
* High-volume customer correspondence

Preferred Qualifications
* Experience with document composition, post-composition, and archive solutions.
* Knowledge of digital communication frameworks.
* Experience with enterprise integration technologies.
* Familiarity with modern web technologies.
* Experience mentoring technical teams.

Key Deliverables
* Enterprise Customer Communication Solutions
* Technical Architecture Documentation
* Platform Modernisation Deliverables
* Integration Designs
* Production Support Documentation
* Root Cause Analysis Reports
* Technical Standards and Best Practices
* Solution Design Documents
* Proof of Concept (POC) Deliverables
* Operational Runbooks

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