Senior Case Administrator (Ref: 8835)

This position is based at HM PRISON LEICESTER - KITCHEN LEICESTER, LE2 7AJ

Job Summary

Please refer to Job Description

Job Description Overview of the job

This is an Administrative job in an establishment. This role is particularly designed for Local Establishments with a high churn.

Summary

This role acts as a Senior Case Administrator reporting direct to the Band 5 Hub Manager. The role involves the checking and compilation of various mandated processes within the OMU department’s Case Administration team. The job holder will act as deputy to the Band 5 Hub Manager in regard to Custody work and will hold responsibility for checking and ensuring compliance with Sentence Calculation PSIs. In addition to the standard case administrator role, the role involves the management of an allocated caseload. This is a non-operational job with no line management responsibilities. This role is rotational.

Responsibilities, Activities And Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• Organise, produce and maintain accurate records for the area of work e.g. checklists etc.
• Undertake the transactional activity associated with the Offender Management function. This includes processing the following paperwork ready for checking and onward transmission by the Hub Manager: Discharge Report / Pre-Discharge Report Bail applications Release on Temporary License (ROTL) Home Detention Curfew (HDC) Offender Assessment and Sentence Management (OaSys) Multi-Agency Public Protection Arrangements (MAPPA) Re-categorisation Sentence calculations, including conduct initial checks Appeals Violent Sex Offender Register (VISOR) Multi-Agency Risk Assessment Planning (MARAP) Adjudications Indeterminate Sentence Prisoners Parole applications Legal Correspondence License Applications Resettlement overnight Release Prisoner Fines Foreign Nationals/Deportation/Immigration Risk to Children/Safeguarding Children Harassment/Restraining Orders Category A administration Recall paperwork Public Protection
• Ensure completion of mandatory daily tasks list and tasks have been allocated fairly within the team.
• Ensure all release and transfer paperwork has been completed by the team.
• Will hold responsibility for checking and ensuring compliance with Sentence Calculation PSIs
• Act as a SPOC for all communications to the team, prioritise and distribute to the appropriate person or relevant department in the establishment e.g. managing custody inbox/OMU inbox.
• Correspond with relevant stakeholders and agencies to ensure that they are aware of information and that it is adequately shared e.g. liaison with PPCS case managers for specific parole cases.
• Maintain and check establishment databases, manual filing systems and logs of information with responses within timescales, producing reports as required e.g. Data quality, Caseload databases, HDC Logs etc.
• Arrange any meetings including the preparation of paperwork, minutes and action points e.g. Monthly OMU Meetings, IRMT.
• Act as specialist administrator and continue to develop skills and understanding of all processes.
• Lead on the accommodation and assimilation of new processes or policy within the function.
• Develop training guides and aid memoirs to use in developing and training junior colleagues.
• Act as a mentor/induction co-ordinator for all new starters within the function, working to develop their initial skill set and work to increase knowledge and capability.
• Identify any areas of concern/deficit and advise the hub manager at the earliest opportunity.
• In conjunction with the Hub Manager to review new and existing process and provide specialist advice and consultation to Head of Department for and during discussions about new process and planning decisions.
• Investigate and report upon administrative errors within the department adopting an objective problem solving approach to issue resolution.
• Undertake Other Management/administrative Tasks Including: Complete monitoring returns for the area of work e.g. liaison with Hub Manager. Prepare paperwork for checking by their manager, conducting 20% of all initial checks as required and reporting trends and developing solutions for presentation to the Hub Manager. Completing 2 day checks. When required, attend meetings on behalf of their unit. As senior administrator, work to deliver innovation and change. Working alongside and informing/advising the Hub Manager during annual staff appraisals. Ad hoc roles and responsibilities as required.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Behaviours

• Changing and Improving
• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Making Effective Decisions

Experience

Practical knowledge and experience in Custody work including a proven record of sentence calculation and other Case Administrative functions and have been working in that environment for over 12 months.

Technical Requirements

Completion of Sentence Calculation training to an Advanced Level. Job holders must complete specific training in their administrative specialism once they take up post. When transferring to a Young Persons establishment the job holder will be required to successfully undertake an assessment to demonstrate suitability to work with Young People.

Ability

• Able to deal effectively and assertively with staff at all levels
• Able user of MS Word and MS Excel
• Information collation and analysis

Hours of Work (Unsocial Hours) Allowances 37 hour working week

Technical Requirements

Completion of Sentence Calculation training to an Advanced Level. Job holders must complete specific training in their administrative specialism once they take up post. When transferring to a Young Persons establishment the job holder will be required to successfully undertake an assessment to demonstrate suitability to work with Young People.

Ability

• Able to deal effectively and assertively with staff at all levels
• Able user of MS Word and MS Excel
• Information collation and analysis

Hours of Work (Unsocial Hours) Allowances 37 hour working week

Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving
• Managing a Quality Service
• Making Effective Decisions
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

Can you confirm that you have Advanced Calculation qualification.

Alongside your salary of £33,275, HM Prison & Probation Service contributes £9,639 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Access to learning and development

A working environment that supports a range of flexible working options to enhance your work life balance

A working culture which encourages inclusion and diversity

A Civil Service pension with an employer contribution of 28.97%

Annual Leave

Public Holidays

Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Technical skills.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Technical skills.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in a new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact : Name : SSCL Recruitment Enquiries Team

Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Telephone : 0345 241 5358

Recruitment team Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: