Senior Business Consultant - Digital Experience
Posted Today by 1773398554
£800 Per day
Inside
Hybrid
London
Summary: The Senior Business Consultant - Digital Experience role involves driving business value and digital transformation for enterprise clients across various industries. This client-facing position requires expertise in digital marketing, business consulting, and operational insights to enhance customer experiences. The consultant will lead workshops, collaborate with stakeholders, and develop actionable strategies to optimize digital engagement. This role offers the opportunity to work with multiple clients and contribute to transformative digital programs in a hybrid working environment.
Key Responsibilities:
- Lead discovery workshops and research initiatives to understand client goals, challenges and customer journeys.
- Collaborate with technical teams and client stakeholders to define ideal-state experiences and actionable roadmaps.
- Build customer personas, map journeys and identify opportunities to improve digital engagement and business impact.
- Develop value mapping exercises, prioritising initiatives based on business impact and complexity.
- Translate insights into user stories, KPI baselines and backlog prioritisation for implementation teams.
- Assess performance, communicate realised value and guide clients in continuous optimisation of digital programmes.
- Partner across multiple digital experience platforms, ensuring cohesive strategies across analytics, automation and personalisation tools.
Key Skills:
- Experience as a business consultant or in a client-facing role, within a digital agency or enterprise environment.
- Deep understanding of digital marketing landscapes, including customer analytics, personalisation, marketing automation and performance measurement.
- Proven ability to manage senior stakeholders and influence at C-suite level.
- Hands-on familiarity with analytics, CDP or personalisation platforms (Adobe or similar).
- Excellent communication and presentation skills, with ability to articulate complex concepts clearly.
- Self-starter, proactive, confident and able to manage multiple projects and client relationships.
- Multilingual skills are a plus (German, French, Italian), with flexibility to travel for client engagements.
Salary (Rate): £800 pd
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Senior
Industry: Consulting
Detailed Description From Employer:
Senior Business Consultant - Digital Experience
Our client is looking for a Senior Business Consultant to drive business value and digital transformation for enterprise clients across multiple industries. This is a high-impact, client-facing role where you will combine digital marketing expertise, business consulting and operational insight to deliver outstanding customer experiences.
What You'll Do:
- Lead discovery workshops and research initiatives to understand client goals, challenges and customer journeys.
- Collaborate with technical teams and client stakeholders to define ideal-state experiences and actionable roadmaps.
- Build customer personas, map journeys and identify opportunities to improve digital engagement and business impact.
- Develop value mapping exercises, prioritising initiatives based on business impact and complexity.
- Translate insights into user stories, KPI baselines and backlog prioritisation for implementation teams.
- Assess performance, communicate realised value and guide clients in continuous optimisation of digital programmes.
- Partner across multiple digital experience platforms, ensuring cohesive strategies across analytics, automation and personalisation tools.
What We're Looking For:
- Experience as a business consultant or in a client-facing role, within a digital agency or enterprise environment.
- Deep understanding of digital marketing landscapes, including customer analytics, personalisation, marketing automation and performance measurement.
- Proven ability to manage senior stakeholders and influence at C-suite level.
- Hands-on familiarity with analytics, CDP or personalisation platforms (Adobe or similar).
- Excellent communication and presentation skills, with ability to articulate complex concepts clearly.
- Self-starter, proactive, confident and able to manage multiple projects and client relationships.
- Multilingual skills are a plus (German, French, Italian), with flexibility to travel for client engagements.
Why This Role Is Exciting:
- Work across multiple enterprise clients, delivering end-to-end digital experience solutions.
- Be a key driver in shaping client success, value realisation and transformative digital programmes.
- Hybrid working model and occasional on-site engagement.
Please note: This is an initial 6 month contract, hybrid working model and paying £600-800pd inside IR35.
