Senior Business Analyst - Process Improvement

Key responsibilities

• Lead process discovery workshops, engaging stakeholders to understand existing workflows, challenges and inefficiencies.
• Map AS-IS and TO-BE processes, identifying unnecessary steps, approvals, hand-offs and controls.
• Assess requests for AI agents and workflow automation, challenging whether proposed solutions are necessary, feasible and commercially worthwhile.
• Evaluate potential benefits against development effort, costs and operational impact.
• Translate agreed improvements into clear, proportionate requirements for technical delivery teams.

What we're looking for

• Strong business analysis and process improvement experience, ideally incorporating Lean or Six Sigma methodologies.
• Experience simplifying complex processes and challenging senior stakeholders.
• Understanding of automation technologies, ideally including Power Automate, Power Platform or AI-enabled workflows.
• A pragmatic, commercially minded approach focused on outcomes rather than documentation.