What You'll Be Doing
Owning end-to-end discovery on complex, cross-functional initiatives, with accountability for the outcome of the features delivered.
Running user journeys, service blueprints, process and data mapping and user flows to define to-be experiences and expose logic risks.
Prioritising MVP scope using hypotheses, and negotiating with stakeholders to keep the team lean and focused on high-impact wins.
Turning behavioural data into actionable requirements, then validating post-launch metrics against the intended business impact.
Framing recommendations in commercial terms (revenue impact, cost trade-offs, opportunity) to steer roadmap and product decisions.
Bringing competitor intelligence into discovery and prioritisation.
Building relationships with senior stakeholders and leading workshops to agree goals, priorities and scope.
Stepping in as a versatile lead where needed, covering prioritisation, sequencing and reporting.
Using AI day to day to iterate on documentation, logic flows, edge cases and requirements drafting.
What We're Looking For
Proven experience leading end-to-end discovery on complex, cross-functional product initiatives with demonstrable impact on product outcomes.
Strong command of user journey mapping, service blueprints, process and data mapping, user flows and functional logic design.
Proficiency with behavioural analytics tools such as ContentSquare to challenge assumptions and evidence product decisions.
A record of influencing roadmap and prioritisation through analysis and research, not just documenting decisions made by others.
Ability to frame analysis commercially and apply competitive awareness to shape product decisions.
Confident facilitator who can align senior stakeholders around evidence and distil complex analysis into clear narratives.
Comfortable working across multiple teams without a fixed assignment, building context quickly with minimal direction.
Demonstrable use of AI tools in day-to-day analytical work.