Senior Business Analyst
Posted 2 days ago by HM Revenue & Customs
Negotiable
Inside
Hybrid
United Kingdom
Summary: The HMRC Customs Change Delivery is seeking a Senior Business Analyst for a 6-month contract role focused on delivering change within the UK's customs regime. The position involves engaging with various stakeholders to analyze processes, define requirements, and support the implementation of change initiatives. This role requires strong analytical skills and the ability to work in a fast-paced environment, contributing to both large-scale transformations and smaller business-as-usual changes. The position offers a hybrid working arrangement, allowing for flexibility in location.
Key Responsibilities:
- Work across the full project lifecycle, from early discovery through to delivery and live service.
- Engage with diverse stakeholder groups to gather, analyze, and manage complex requirements.
- Model “as-is” and “to-be” processes to identify opportunities for improvement and inform solution design.
- Facilitate workshops, meetings, and discussions, enabling alignment while remaining appropriately neutral.
- Support testing activities, impact assessments, and the successful implementation of change.
- Champion standards and best practices, mentoring others and raising the quality of Business Analysis across CCD.
Key Skills:
- Demonstrable experience eliciting, documenting, analyzing, and managing complex business, user, functional, and non-functional requirements.
- Strong experience modeling complex “as-is” and “to-be” processes, conducting gap analysis, and identifying opportunities for improvement.
- Proven ability to identify root causes, assess options, recommend solutions, and support the delivery of change.
- Excellent communication skills, with experience influencing, challenging, and building trusted relationships with stakeholders at all levels.
- Experience identifying and managing risks, issues, dependencies, and conducting impact analysis.
- Strong analytical skills, able to interpret large, complex, and sometimes incomplete data sets to inform decision-making.
- Experience working on medium to large-scale change programs or projects, ideally within government or similarly complex organizations.
- Experience using requirements management tools such as Jira and Confluence.
- Experience using process modeling tools and techniques (e.g., Visio, BPMN).
- BCS Business Analysis qualifications (Diploma or modular certificates).
- Agile Business Analysis certification (APMG Foundation or Practitioner).
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
HMRC Customs Change Delivery Senior Business Analyst (Contract)
Duration: 6 Months
Salary: Competitive (inside IR35)
Location: Hybrid
We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend. Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!
HMRC Customs Change Delivery (CCD) is looking for Senior Business Analysts to support the delivery of Borders and Trade change across a varied portfolio of projects. These are contract roles, with successful applicants deployed flexibly across Borders & Trade change initiatives, supporting everything from large-scale transformation to smaller, business-as-usual change. Roles can be based in HMRC regional centres.
About The Role
Customs Change Delivery (CCD) is responsible for delivering change that underpins the UK’s customs regime. As a Senior Business Analyst, you will play a central role in defining, shaping and supporting change. You will work closely with policy, operational, digital and delivery colleagues to understand complex problems, analyse processes, and design solutions that meet business and user needs. You will operate as a critical friend to delivery teams and stakeholders ensuring requirements are well understood, risks and impacts are assessed, and that the benefits of change are realised. This is a fast-paced, complex environment where strong analytical skills, stakeholder engagement and structured thinking are essential.
You Will
- Work across the full project lifecycle, from early discovery through to delivery and live service.
- Engage with diverse stakeholder groups to gather, analyse and manage complex requirements.
- Model “as-is” and “to-be” processes to identify opportunities for improvement and inform solution design.
- Facilitate workshops, meetings and discussions, enabling alignment while remaining appropriately neutral.
- Support testing activities, impact assessments and the successful implementation of change.
- Champion standards and best practice, mentoring others and raising the quality of Business Analysis across CCD.
Skills Required
Requirements Elicitation & Management
- Demonstrable experience eliciting, documenting, analysing and managing complex business, user, functional and non-functional requirements across the project lifecycle.
Process Analysis & Modelling
- Strong experience modelling complex “as-is” and “to-be” processes, conducting gap analysis and identifying opportunities for improvement.
Problem Solving & Options Analysis
- Proven ability to identify root causes, assess options, recommend solutions and support the delivery of change.
Stakeholder Engagement & Facilitation
- Excellent communication skills, with experience influencing, challenging and building trusted relationships with stakeholders at all levels.
Impact & Risk Management
- Experience identifying and managing risks, issues, dependencies and conducting impact analysis across people, processes and data.
Data Analysis & Insight
- Strong analytical skills, able to interpret large, complex and sometimes incomplete data sets to inform decision-making.
Delivery in Complex Environments
- Experience working on medium to large-scale change programmes or projects, ideally within government or similarly complex organisations.
Desirable Skills
- Experience using requirements management tools such as Jira and Confluence
- Experience using process modelling tools and techniques (e.g. Visio, BPMN)
- BCS Business Analysis qualifications (Diploma or modular certificates)
- Agile Business Analysis certification (APMG Foundation or Practitioner)
Our Values
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.