Senior Business Analyst
Posted 1 week ago by 1749270400
Negotiable
Undetermined
Hybrid
Sydney, New South Wales
Summary: Join a leading financial services organization as a Senior Business Analyst specializing in ServiceNow, focusing on optimizing a recently implemented platform. The role involves collaborating with various stakeholders to enhance platform maturity, ensuring regulatory compliance, and driving user adoption. This position offers the opportunity to influence strategic initiatives within a complex environment. The contract is for 12 months with a view to extend.
Key Responsibilities:
- Partnering with business, technology, and compliance stakeholders to gather, refine, and document business and technical requirements
- Translating complex requirements into clear user stories for development and QA teams
- Supporting enhancement initiatives across ITSM and risk/compliance use cases within the ServiceNow platform
- Working closely with developers to ensure build aligns with business objectives
- Assisting QA teams with test case creation and reviewing UAT outcomes prior to go-live
- Collaborating with risk and change teams to ensure regulatory compliance (APRA-aligned) and user adoption
- Creating or contributing to training and change materials for end users
Key Skills:
- Proven experience as a Senior Business Analyst within enterprise environments
- Financial service background is preferred not essential
- Strong background working on ServiceNow projects – either implementation or post-go-live optimisation
- Experience engaging cross-functional teams including risk, technology, QA, and change
- Ability to translate technical concepts for non-technical stakeholders and vice versa
- Familiarity with regulatory environments (e.g. APRA, ASIC) is a bonus
- Excellent communication skills and stakeholder management
Salary (Rate): £800 daily
City: Sydney
Country: Australia
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: Senior
Industry: IT
Senior Business Analyst – ServiceNow - Financial Services
Rate:$900 - $1000 per day
Duration: 12 months (view to extend)
Location: Sydney (Hybrid)
Join a high-performing technology team within a leading financial services organisation, driving ongoing enhancements to a recently implemented ServiceNow platform!
We are supporting a financial services client who are looking for an experienced Senior Business Analyst with strong ServiceNow experience to support the next phase of platform maturity. Having successfully rolled out ServiceNow across the business, they are now focused on optimisation, stakeholder adoption, and regulatory alignment.
What you'll be doing:
- Partnering with business, technology, and compliance stakeholders to gather, refine, and document business and technical requirements
- Translating complex requirements into clear user stories for development and QA teams
- Supporting enhancement initiatives across ITSM and risk/compliance use cases within the ServiceNow platform
- Working closely with developers to ensure build aligns with business objectives
- Assisting QA teams with test case creation and reviewing UAT outcomes prior to go-live
- Collaborating with risk and change teams to ensure regulatory compliance (APRA-aligned) and user adoption
- Creating or contributing to training and change materials for end users
What we're looking for:
- Proven experience as a Senior Business Analyst within enterprise environments
- Financial service background is preferred not essential
- Strong background working on ServiceNow projects – either implementation or post-go-live optimisation
- Experience engaging cross-functional teams including risk, technology, QA, and change
- Ability to translate technical concepts for non-technical stakeholders and vice versa
- Familiarity with regulatory environments (e.g. APRA, ASIC) is a bonus
- Excellent communication skills and stakeholder management
This is a fantastic opportunity to join a major program of work and influence the strategic use of ServiceNow within a complex and regulated organisation.
Next steps:
If this role seems like a good fit for you then apply now or please don’t hesitate to get in touch with me at ellieokeeffe@hydrogengroup.com and I will be happy to discuss the role with you.
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