About The Job
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Job Description
This role aligns with the Senior Business Analyst profile within the Government Digital and Data Profession Capability Framework.
You'll Be Part Of HMRC's Business Analysis Practice, Within The Chief Digital Product Office (CDPO), Which Sits In The Chief Digital Information Office (CDIO).
You'll Be Assigned To One Of Our Work Areas Which Includes Business Tax Personal Tax Customer Engagement Finance & Corporate Services Response, Exceptions & Analytics Security and Resilience Portfolio Valuation Office.
Key Responsibilities
- Business Analysis Delivery: Lead the planning and execution of business analysis activities across projects and programmes.
- Apply BA Practice principles, standards, and methodologies to ensure consistent, high-quality outcomes.
- Identify and define business problems, opportunities, and solutions through evidence-based analysis.
- Work independently or as part of a delivery/scrum team throughout stages of the delivery lifecycle.
- Leadership & Mentoring: Provide guidance and support to Business Analysts within your area.
- Act as a mentor and escalation point, promoting best practice and professional growth.
- Stakeholder Engagement & Collaboration: Build strong relationships with stakeholders across business and technical domains.
- Facilitate workshops, interviews, and other engagement activities to gather and validate requirements.
- Communicate findings and recommendations clearly to varied audiences.
- Work Allocation & Planning: Manage and assess current and future work allocations.
- Collaborate with planning and delivery teams to understand pipeline demand.
- Optimise resource allocation and prioritisation across projects.
- Practice Development: Contribute to the evolution of the BA Practice through insight sharing and capability development.
- Champion the value of business analysis across the organisation.
Person specification
Skills & Abilities: Proven leadership and team management skills.
Strong analytical and problem-solving capabilities.
Excellent stakeholder engagement and negotiation skills.
Skilled in facilitating collaboration and managing change.
Highly organised with strong planning abilities.
Comfortable working in agile and dynamic environments.
Communication: Exceptional written and verbal communication skills.
Ability to present complex information clearly to varied audiences.
Skilled in active listening and influencing.
Values & Behaviours: Committed to continuous improvement and professional development.
Advocates inclusive and collaborative working.
Demonstrates integrity, accountability, and a user-focused mindset.
Essential Criteria
- Extensive experience as a Business Analyst in complex enterprise environments.
- Proven ability to operate in highly complex problem spaces across multiple business domains.
- Demonstrated leadership within the BA community, internally and externally.
- Strong stakeholder management at senior levels.
- Experience in people or functional management (e.g., line management, coaching).
- Collaborative and mentoring mindset, supporting BA development.
- Experience working in agile, digital, or transformation programmes.
Desirable Criteria
- Experience mentoring or supporting junior analysts.
- Familiarity with government or public sector environments.
- Participation in professional BA communities or forums.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment.
Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered.
Behaviours
- We'll assess you against these behaviours during the selection process: Communicating and Influencing, Leadership, Making Effective Decisions, Delivering at Pace.
Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office.
Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community.
Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).